Job Description

Senior Technician - Underwriting Policy Validation

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Take the lead in complex policy validation work, ensuring high standards in investigations and helping protect the business against fraud and financial risk. Play a central role in shaping anti-fraud practices, supporting Policy Validation Officers with technical expertise while driving continuous improvements to processes and compliance. Benefit from a hybrid working environment with 60% homeworking and 40% working from our York office with a requirement to occasionally visit our Glasgow and Bristol offices.

About the role

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This is a key role supporting the Policy Validation Team across our Regional Service Centres, as well as, setting and maintaining technical standards. . Acting as a recognised subject expert, you'll combine strong technical knowledge with excellent interpersonal skills to deliver outstanding customer service and uphold regulatory requirements.



You'll take responsibility for managing complex, high-value and sensitive cases, ensuring fair outcomes for members. Alongside this, you'll train, coach and mentor team members, providing technical support to Policy Validation Officers to build capability and confidence across the function.



The role also involves monitoring and auditing technical activity, managing risks, and ensuring compliance with company policies, procedures and KPIs. You'll work closely with colleagues across Underwriting, Claims, and wider business areas to align objectives, improve processes and deliver service excellence. By identifying trends, risks and opportunities through analysis of performance data, you'll help drive efficiency, continuous improvement and the highest standards of delivery.

About you

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We're looking for someone with strong experience in insurance fraud and policy validation, particularly in areas such as non-disclosure and misrepresentation. This role requires a solid understanding of how fraud impacts underwriting, together with the ability to assess and mitigate risks effectively. Knowledge of external fraud systems and databases would be a distinct advantage, although experience with similar platforms will also be considered.



Strong customer focus is central to this role, as you'll be dealing with sensitive and sometimes complex cases where professionalism and fairness are key. You'll also be a point of escalation within the team, so resilience and sound judgement will be important to maintain confidence and ensure appropriate outcomes. The ability to write clear, concise reports is desirable, helping to document findings and support informed decision-making.



In addition, you'll use your interpersonal skills to coach and mentor colleagues, role-modelling effective behaviours and supporting their development. Working across Underwriting and with internal stakeholders, you'll need strong communication and stakeholder management skills to influence, build trust and ensure alignment. Finally, problem solving will be a natural strength, allowing you to assess issues, identify improvements, and support the team in driving the highest technical standards.



In summary, you will bring -

Broad experience of policy validation, with knowledge of fraud risks and (ideally) fraud systems. Strong customer focus and resilience, acting as a trusted escalation point and handling complex cases fairly and effectively. Excellent communication, coaching and stakeholder management skills, with the ability to mentor colleagues and influence internal partners. Confidence in decision making and takes ownership of outcomes, comfortable making informed choices even under pressure. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

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When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:



Salary of 45,000 to 50,000 depending on skill set and experience
Annual bonus (up to 17.5% of salary)
Contributory pension scheme, up to 20%, including your 8% contribution
25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
A Family Friendly policy that helps you balance your work and family responsibilities
Access to savings at High Street brands, travel and supermarkets
20 contribution to a monthly gym membership - subject to T&Cs
Health and wellbeing plan - cashback for dentist, opticians, physio and more
Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
Employee Volunteering - volunteer in the community for one day each year
Unlimited access to Refer a Friend 500 bonus scheme
Life Assurance cover of 4 x salary
Employee discounts of 15% on a range of NFU Mutual insurance policies.
Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

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We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us.



We pride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.



We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

York

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Zenith House

Clifton Park Avenue

Shipton Road

York

YO30 5PB


Visit the York office

Vacancy managed by

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Antoniya Teneva