Job Description

Job Overview

We are seeking an experienced and dynamic Senior Customer Service Assistant (Supervisor) to support our Till and Customer Service Manager in leading our customer service team. This role involves overseeing daily operations, ensuring excellent customer interactions, and maintaining high standards of service delivery. The ideal candidate will possess strong organisational and communication skills, with the ability to motivate and guide team members effectively. This position offers an opportunity to contribute to a positive customer experience while developing leadership skills within a supportive environment.

Duties

Supervise and support the customer service team to ensure efficient and professional service delivery Monitor daily operations, including managing escalations and resolving complex customer issues Conduct regular training sessions to enhance team performance and product knowledge Implement strategies for upselling products and services to maximise sales opportunities Maintain accurate records of customer interactions, feedback, and team performance metrics Coordinate with other departments such as merchandising and logistics to ensure seamless service provision Foster a positive working environment through effective communication, motivation, and organisational skills Ensure adherence to company policies, procedures, and quality standards Utilise phone etiquette and organisational skills to manage high call volumes efficiently

Experience

Proven experience in a supervisory role within customer service or retail environments Strong communication skills Demonstrable ability in merchandising, upselling, and utilisation of organisational tools Excellent time management skills with the ability to prioritise tasks effectively Experience in handling diverse customer needs with professionalism and tact Familiarity with basic maths for transaction handling and data analysis Ability to demonstrate effective phone etiquette and organisational skills in a fast-paced setting
This role is ideal for candidates who are proactive, organised, and passionate about delivering exceptional customer service.

Job Types: Full-time, Permanent

Work Location: In person