Job Description

Description:

Desirable ExpertiseOperational support for all Unified Communications products Administration and support for Microsoft Teams Support for Microsoft Teams Integrated External Telephony Support for Google Suite, Zoom, Webex, and Lark Support and administration of Audio Visual and Video Conferencing solutions,

specifically Poly/HP products and admin toolsSupport for Video Conferencing Interoperability, specifically Pexip Infinity Support for Microsoft Teams Integrated Contact Centre Resolve Major Incidents and escalated support calls following the firm's Incident,

Change, and Problem Management processesMonitor UC-related ServiceNow incidents, providing prompt and clear responses to

aid resolutionIdentify and diagnose technical and architectural blockers, propose solutions, and

ensure their implementationProactive monitoring and alerting using Martello Vantage DX, Teams Pro Portal, and

Poly Lens

Desirable Expertise5+ years of experience in a similar UC role Ability to read and write PowerShell scripts Strong understanding of telecommunications, including SBCs (specifically Ribbon

SwE lite and Ribbon 1000), voice gateways, SIP, PSTN, and Microsoft Supported
Architecture ModelsVoice applications and integration, including Auto Attendants, Call Queues, IVRs,

Voice Call Control, Audio Conferencing, CDR, E-911, Fax, Voicemail, Contact Centre
solutions (specifically AnywhereNow), and programmable APIsVoice configuration expertise including Centralised SIP Trunking, dial plans, call

routing, number translation, and normalisationExperience with tenant-to-tenant migrations, specifically UC workloads Knowledge of Microsoft Places Understanding of network architecture, including TCP/IP networking, switches, SIP,

routers, cloud proxy (specifically Netskope), firewalls, and protocolsKnowledge of interoperability between Microsoft Teams and other Microsoft 365

applications such as Intune, Power BI, SharePoint, OneDrive, and Exchange OnlineUnderstanding of identity, authentication, security, privacy, and compliance in cloud

and hybrid UC solutions

Location & ScheduleThe resource shall attend the Customer's London or Canary Wharf office one (1) day

per week.Standard working hours are Monday to Friday, 08:00 to 17:00 (local time). Resource will be entitled to 25 days annual leave + bank holidays. * Requirements for overtime will be managed separately through mutual agreement.