Job Description

Who we are looking for
A Senior Unified Communications Engineer, who will actively manage, support and develop Unified Communication (UC) technologies across the Business.
You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy and support new and existing UC technologies.
You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience.
You will contribute to planning discussions on IT investments, ensuring solutions and systems are delivered in line with Information Security and Governance requirements.
This role is eligible for the Company's hybrid working from home policy.
Preferred skills and experience
Experience working as a 3rd line Unified Communications Engineer.
Experience in designing, configuring and implementing solutions within an organisation.
Skilled in delivering, implementing and supporting Microsoft Exchange, both Online and On Premise.
Skilled in supporting Microsoft Teams.
Maintaining, supporting and managing Cisco Ironports such as ESA.
Maintaining, supporting and managing MDM technologies, preferably Workspace One.
Experience of strategic planning and decision making to align IT with business objectives.
Ability to understand and deliver tasks and projects to our business standards.
Strong documentation skills.
Ability to work to deadlines with a pragmatic approach to administration, governance and risk. Read more Read less
Main Responsibilities
Maintaining and managing our core UC services and providing improvements where necessary.
Working closely with IT management and other functional groups to design, develop, deploy and administer our collaboration services.
Participating in product evaluations, system testing and product lifecycle management.
Enforcing all security controls when enabling new UC applications and features, whilst continually documenting and maintaining this.
Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support.
Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised.
Maintaining and enforcing the governance of each UC application and feature, in line with ISG standards.
Setting up all UC applications and features, technical designs, standards and process documentation. Read more Read less
Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Discount Programme
An exclusive programme with opportunities to save money with hundreds of retailers.
Eye Care
In a digital world, we help take care of your vision.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
Manchester
Hillside (Technology) Ltd opened our North West office in 2016 in the heart of Manchester's buzzing city centre. In recent years the city has become a hub of technology and creative industries.
Our location

• Often described as the UK's second city, living costs in Manchester are around 30% cheaper than London.
• Our office has plenty of public transport nearby, including trains operating around the country and the Metrolink.
• Manchester is passionate about sport and has two Premier League football teams.
• Full of fantastic restaurants and shops, from Spinningfields to the Northern Quarter, there is lots to see and do.

What we get up to
Our Manchester office is home to part of Hillside (Technology) Ltd's Software Development family as well as additional technology units. We work closely with our other Technology sites in Stoke-on-Trent and Bulgaria to deliver our first class product.
Some location benefits
Nearby Restaurants and Shops
Tea and Coffee Service
Great Commuter Links
City Centre Location