Job Description

TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel. Our platform connects a thriving global community of pet lovers through a unique trust-based membership model. We're on a mission to create a world where pet owners can travel with peace of mind , knowing their pets are in safe hands, while sitters enjoy unique homestays around the world.

Our vision is simple: to become the world's most loved travel solution for pet people - and we're making it a reality. With almost 250,000 members worldwide with the ambition of scaling to 1 Million, 97% say we have improved their lives, and our growth is high as word-of-mouth fuels a fast-growing, passionate community.

TrustedHousesitters was named one of Escape the City's top organisations to work for in 2023 and we were proud to be part of the 2024 cohort of Technation's Future Fifty, the UK's leading pre-IPO programme. In October 2024 we secured B Corp certification, reflecting our commitment to our people, the planet and pets across the world.

At TrustedHousesitters, we embrace a collaborative, high-impact work environment where innovation, individual accountability, and ownership drive everything we do. We believe in empowering our people to see the real impact of their work. Every team member plays a role in crafting quality experiences for our members, and we continuously push ourselves to improve, iterate, and innovate always with the goal of strengthening our global community of pet lovers.

Now is an exciting time to join TrustedHousesitters where innovation, advocacy and community-driven growth are at the heart of our success. If you're looking to make a real impact in a mission-led, fast-scaling tech business, this is the right place for you.

We're looking for a Senior UX Copywriter who can help us deliver clear, effective, and engaging experiences across our product and lifecycle channels. You'll join our in-house Copy team, reporting to the Copy Lead and working closely with Product, Design, CRM, and Research.

This role sits within the Brand team, but your work will span product, growth, and member experience. You'll write the words our members rely on to navigate, understand, and connect with our platform, from in-product microcopy to email and push notifications. We're looking for someone who brings both strategic thinking and top-tier writing craft, and who is excited to lead by example.

You'll be a key partner across multiple ProdEng squads, helping shape experiences from first principles and ensuring copy is embedded from the start. You'll also play an active role in experimentation, user testing, and performance reporting, helping the business understand the impact of great content. And as a senior member of the team, you'll be expected to help the Copy Lead shape our global tone of voice guidelines, coach others and share your knowledge generously.
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Key Responsibilities

Craft clear, user-first copy and microcopy across product surfaces including onboarding, navigation, feature launches, and education flows Write lifecycle messaging across email, push notifications, and in-app experiences, aligning tone and timing with product and CRM goals Partner closely with product designers, researchers, and CRM leads to shape experiences that are seamless, human, and aligned with user needs Contribute to and maintain UX writing guidelines that promote clarity, consistency, and accessibility across all touchpoints Collaborate with the brand team to ensure copy reflects the global tone of voice while being contextually appropriate within the product Use research and user feedback (including user testing, surveys, and behaviour data) to validate and improve copy Propose and run light-weight copy experiments to improve engagement, clarity, or conversion outcomes Help shape ways of working for UX writing in a new, growing discipline within the team Act as a bridge between product and marketing, ensuring alignment across channels and teams Share best practices and mentor junior writers or partners as needed
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Requirements

5+ years of experience in UX writing, content design, or similar role A portfolio that shows excellent writing craft across both product UX, marketing and CRM touchpoints Strong understanding of content design, content strategy, UX best practices, and behavioural psychology Experience working in cross-functional product teams, particularly in partnership with product design Hands-on experience conducting user research, testing content, and iterating based on insight Ability to confidently measure and report on the effectiveness of your work A collaborative mindset and a willingness to support others as a mentor and thought partner Comfortable working without fully established processes - you're a self-starter who can help define and improve ways of working Experience applying Agile methodologies in a product-led environment

Benefits

In addition to a competitive salary and bonus, we offer a range of benefits, including:

Fully remote work
Generous equity options
Discretionary 10% annual bonus scheme
25 days holiday annually plus bank holidays and Christmas to New Year closure
Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters
Premium TrustedHousesitters pet owner and sitter membership. This includes benefits like airport lounge passes, sit cancellation insurance, and home and contents insurance for sits for you
X5 premium memberships for your friends and family each year
Our team have an unlimited housesitting allowance, can work remotely from their sits, and are eligible to 500 per year towards travel costs
200 annually towards home office equipment
Access to Spaces (co-working) Locations across the globe
Monthly working from home stipend
Macbook
Find a rescue pet to join your family and we'll cover the adoption fees, as well as paternity to help any pet settle into their new home.
We host a quarterly all-expenses paid meet-up and will fund team events (remote or in person) throughout the year
We can cover costs of personal development resources, and have a regular time set aside for personal development
Bupa Health Insurance and Dental Insurance plan
SimplyHealth Healthcare Cash plan
Trusted Giving scheme - employee volunteering via Onhand and employee giving via Tyve
Weekly virtual yoga sessions
Brighton Bikeshare
Recruitment Referral Bonus
If you're ready to join us on our mission to become the most loved pet travel solution, we'd love to hear from you! In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc). At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we're committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability. Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.