Job Description

Service Administrator - 4 Months Fixed Term

Calne

Salary: 26,208

40 hours per week (we are flexible on start and finish times and open to discuss your availability)

Start Date: 17th November 2025

Fancy working for a company where 89% of its people would recommend as a 'Great Place to Work', a place that has recently been accredited by an external party as a 'Great Place to Work' who also has double figures of boomerang employees every year? Then we want to hear from you!

An exciting opportunity has arisen for an experienced and dynamic Service Administrator to work within our Calne depot on a 4 months fixed-term basis. The Service Administrator is responsible for efficiently and effectively undertaking, implementing and managing all administration tasks relating to the workshop, technicians, and customers.

Who will you be working for?

NRG Riverside is the UK's largest municipal and specialist fleet hire company, we provide specialist vehicles on short and long-term hire, a range of vehicle maintenance packages and we offer a large portfolio of high-quality used vehicles for sale. NRG Riverside has the skills, knowledge, and expertise to support all your operational needs. Established in 1996, we've supported our valued customers to rationalise and decarbonise their fleets, save money and improve efficiency by reducing 'Vehicle Off Road' (VOR) time.

What candidate are we looking for?

Experience from within a similar role within an administrative capacity such as Administrator; Fleet Administrator; Customer Service Administrator; Depot Administrator Excellent organisational skills to ensure efficient and smooth running of the service function An effective, clear and concise communicator- both written and verbal Ability to identify information needs on behalf of customers Confidential with the understanding of what type of information and advice may be provided to whom An excellent understanding of computer systems (Excel and Word) A good attention to detail with an ability to effectively prioritise in a fast-paced function Professional telephone manner when dealing with colleagues, customers and external suppliers

What will be your duties?

As the Service Administrator you will be responsible for recording all parts used by uploading onto the RAMS system, charging out associated costs Managing invoices Ensuring that parts received are inputted in a timely manner Ensuring that job cards are opened for every job prior to work commencement Ensuring all parts used are recorded on job card, uploaded to RAMS and charged to the appropriate cost centre Supporting the fleet management system by uploading compliance documents and amending due dates Ensuring the customer is kept fully informed of work in progress (WIP) and any potential delays or unexpected work/ increase in costs Ensuring all work pre-authorisation from the customer is authorised to proceed and appropriate PO numbers are supplied and recorded Providing support to the workshop team by producing estimates and obtaining work authorisations which will improve efficiency Taking workshop calls and fielding to relevant teams as required Recording vehicle breakdowns and passing to appropriate members of staff for action Assisting with the receiving and collection of vehicles to repair, including completion of booking in and out process Ordering tyres via DTM and ensuring all paperwork is in order Receiving and detailing vehicle defects from drivers, and processing these as required to ensure work is complete Managing the administration of all 'O' licence maintenance related procedures Carrying out manual handling duties when needed

The main question is, what are the benefits for you?

33 Days annual leave (inclusive of statutory). Salary Sacrifice pension. Employee Assistance Program. OnDemand GP and face to face counselling sessions. Online health advice portal. Benefits portal including retail, leisure, and holiday discounts. Dedicated training and development to support your career with our business. Recommend a friend bonus. (Up to 2,000!) Death in Service (available from day one of employment). Wellbeing programme. Free onsite parking. Free uniform.

How can you apply?

Did you know that we accept applications in all varieties? We welcome all type of applications, whether you are a budding poet or artist, a songwriter, or a wordsmith where a traditional CV is more your style.



For all video/photo applications please ensure you demonstrate, similar to a traditional CV, that you meet the required skills and experience for the role to give you the best opportunity to be shortlisted for an interview.





If you wish to apply with a video, please upload a word document stating you have emailed your application and send your file to alexandra.bent@nrgriverside.com (Please note - this is only for video or photo applications).




NRG Riverside has a recruitment process that is fair, inclusive and free from bias and we encourage our applicants to let us know if we can make it more user friendly for them. If our vacancies sound exciting, but your experience doesn't 100% align, we still want to hear from you and would strongly encourage you to apply. We are proud to be an equal opportunity employer and are committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin ancestry, citizenship status, veteran status, and any other legally protected status under anti discriminatory laws.