Job Description

Service Administrator (Bath and North East Somerset)

Location:

Hybrid

Salary:

24,910 pro-rata per annum

Hours

: 29.6 hours per week

Contract:

Permanent

Closing Date:

{Expiry Date}

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs.

We aim to inspire hope and deliver change for everybody and every community we work with.

Do you want to be part of a passionate and committed team supporting community-based mental health services?



Are you highly organised, proactive and motivated by making a difference?



Do you want to use your administrative skills to support vital services and partnerships?



If so, you could be the person we are looking for.

About the Service

The Access Community Mental Health Service is part of the innovative Mental Health and Wellbeing Partnership in Bath and North East Somerset, Swindon and Wiltshire (BSW). We work with voluntary and statutory partners--including Alabare, Missing Link and Nilaari--to ensure people with mental health needs can access the right support at the right time in the community.



As part of our trauma-informed and culturally inclusive approach, we aim to reduce health inequalities and improve outcomes for individuals and families.

About You

As a Service Administrator, you'll be the backbone of a local multi-disciplinary team, helping the service run smoothly and efficiently. You'll support the Locality Manager and team by:

Managing diaries, arranging meetings, preparing agendas and taking accurate formal minutes.


Supporting internal and external communications and partner engagement.


Maintaining records, coordinating shared caseload meetings, and collating key data.


Ensuring compliance with governance and confidentiality requirements.


Handling referral information and updating electronic client records.


Supporting project work, event planning, and performance reporting.

You'll need to bring:

Proven experience in administrative roles, managing multiple tasks and deadlines.


Strong skills in Microsoft Office, particularly Outlook, Word and Excel.


Confidence working independently and liaising with a wide range of partners and colleagues.


Excellent communication skills, and a calm, sensitive approach to client-facing tasks.


A commitment to equality, diversity, and trauma-informed working.


We welcome applicants with lived experience of mental health challenges and those from underrepresented groups.



Second Step offers an excellent annual leave package, access to our Employee Assistance Programme, and a comprehensive induction programme with on-going development opportunities.



So...if you think this describes you, what are you waiting for?



Why not apply now?

Closing date

: Thursday 24th July 2025 midnight

Interviews

: TBC



For more information please see our website

www.second-step.co.uk.

Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.