Job Description

About Custom

At Custom Intelligent Security, our mission is to advise and deliver the very best in integrated security solutions. We've built a team of experts with years of experience in navigating the ever-changing security landscape. We understand the challenges businesses face in making the right security decisions--and we're here to help.

We work in close partnership with our clients--ranging from high-profile sites and government bodies to retailers and small businesses--helping them identify threats, improve loss prevention, manage data, and leverage technology to operate safely and efficiently.

Our people are our greatest asset. We invest in their development and create a culture of open communication and collaboration, with regular events and opportunities to connect across the business.

The Role

We are looking for a highly organised and detail-focused

Service Administrator/Coordinator,

ideally with experience in the

Electronic Security Industry

, to join our team. Based at our Hertford HQ, you will provide first-line support to our clients and field engineers, ensuring seamless service coordination and exceptional customer experience.

This is a key role requiring strong communication skills, problem-solving ability, and a proactive approach to service delivery.

Key Responsibilities

Service Coordination:

Receive and log service requests via phone/email, cross-reference with existing quotes, dispatch engineers or third-party providers, and request technical support where necessary.

Scheduling:

Organise engineer attendance in line with client expectations and service level agreements (SLAs).

Client Communication:

Keep clients informed throughout the service request lifecycle and ensure accurate records are maintained in Salesforce.

End-to-End Case Management:

Manage each service request from initiation to closeout and invoicing, including quoting for any required follow-up work.

Invoicing & Compliance:

Ensure timely and accurate invoicing. Follow up on purchase orders and client approvals.

Internal & External Meetings:

Attend service review meetings and, where needed, client service reviews to provide updates on open jobs.

Relationship Building:

Build strong working relationships with clients, subcontractors, and colleagues across the business.

Health & Safety:

Request RAMS and permits as needed from our H&S team.

About You - Skills, Experience & Attributes

Previous experience in a similar service coordination or administrative role

Advantageous:

Background in the electronic security industry and understanding of security systems

Preferred:

Experience working with international clients and managing communications across multiple time zones Highly organised with excellent attention to detail Strong verbal and written communication skills Confident in Microsoft Word, Excel, and business software Able to prioritise, multitask, and work under pressure

Bonus:

Experience with Salesforce
Job Type: Permanent

Pay: 24,420.00-29,000.00 per year

Benefits:

Company events Discounted or free food Free parking Health & wellbeing programme On-site parking
Schedule:

8 hour shift Monday to Friday
Language:

English (required)
Work Location: In person

Application deadline: 25/07/2025