Job Description

:

Connelly Security Services - CSS Service Administrator (Diary Controller)

About The Company

Established in 1986 CSS Ltd is one of Scotland's largest independent family run security companies. We are an NSI Gold and BAFE Accredited Installer and Maintainer of Electronic Security and Fire Detection Systems.

As a company we pride ourselves on valuing and supporting our employees, whilst creating a rich and rewarding environment to work. This is an excellent opportunity with long-term prospects and job security for the right applicant.

The Role

Are you a driven, enthusiastic, and motivated individual? Do you thrive in a fast-paced environment?

We are actively seeking an experienced Service Administrator (Diary Controller) to join our Service Desk Team, based in Kirkcaldy, at Enterprise Centre, Myregormie Place, Kirkcaldy, Fife KY1 3PF

This position plays an integral part in the delivery of great customer service to our extensive client base. As one of Scotland's busiest reactive and preventative service companies, we are looking for a highly organised individual who thrives in a fast-paced environment, can adapt to schedule changes throughout the day and who can confidently liaise with the engineering team and customers in a professional manner.

Prior diary management experience would be preferred and advantageous for this role, although applications with other relevant experience and transferrable skills will be considered.

Specific Duties & Responsibilities

Daily management of the engineering diary

Scheduling jobs for a team of approximately 15 maintenance engineers

Ensure that all engineers have a full schedule of work each day

Ensure access is available for all scheduled jobs by liaising directly with the customer

Take responsibility for maintaining an appropriate level of knowledge on the services the company provides

Organise preventative maintenance visits for our extensive customer base

Ensure all jobs are scheduled correctly with the relevant processes being followed. This includes ensuring that the correct information is provided to the engineer.

Work with the Management Team to meet monthly maintenance visit targets.

Be the first point of contact for both engineers and customers by answering telephone calls and emails timeously.

Ensure accurate data entry in all office-based systems.

Update clients recorded information when required.

Support other members of the Service Desk team with their workload when required.

Support the wider Customer Service Team with general admin tasks when required to ensure processes and procedures in the office flow efficiently.

Provide an excellent level of care to our customers.

Candidate Specification

Full training will be provided; however, the successful candidate is required to have the following attributes:

Ability to understand schedules with a logical and methodical approach

Exceptional organisation skills particularly in time and diary management

Ability to work under pressure, adapt and multitask where necessary

Ability to prioritise effectively, perform under pressure and adhere to deadlines.

Excellent communication skills, both written and verbal

Strong IT skills with proficiency in Microsoft Office systems

Professional Telephone Manner

Strong Communication Skills (both verbal and written)

Positive attitude

Can use own initiative and seek help when required

Commitment to deliver to meet the needs of the business

A team player willing to go the extra mile

Desirable Skills

Prior Diary Management and Customer Management System experience is preferred

Geographical knowledge

Experience in the security/fire industry or other associated building trades

Before commencing employment, the successful candidate will be required to complete the company employee vetting procedure.

Hours

Monday - Friday (9.00am-17:00hrs - 37.5 hours per week)

Benefits

Competitive Salary, 24,570 Company Pension Generous Holiday Allowance (up to 33 days in line with service) On-site parking Other benefits in line with service?including Critical Illness Cover etc

If you are looking for a new challenge and believe you have the drive and determination for this role! Then, we would like to hear from you......

To apply, please submit your CV via Indeed

Closing date: 24/10/2025

Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Benefits:

Company pension On-site parking
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person