Job Description

Join Our Growing Team!

We are looking for a proactive and highly organised Service Administrator / Controller to join our team. In this key role, you will oversee and manage customer service requests, allocate work to engineers, and ensure smooth daily operations--all while maintaining excellent customer service and operational efficiency.

What You'll Do:

? Ensure breakdowns and defects are processed, dispatched and updated as per Service Level Agreements or as detailed in process documents.

? Ensure customer expectations and Service Level Agreements are met and adhered to at all times.

? Ensure administration work is processed and procedures are adhered to as detailed in process documents.

? Ensure information sent to customers is accurate and in line with company requirements.

? Ensure accounting and operational deadlines are met.

? Ensure accurate and timely completion of all procedures, company documentation and reports.

? Ensure computer and operational system records are maintained effectively.

? Ensure compliance with Health and Safety legislation.

? Undertake any other duties which the company from time to time may reasonably request.

? Complies with all aspects of ISO 9001:2015 under your remit.

? Work closely with internal teams to ensure all bookings ae completed successfully.

What We're Looking For:

?

Minimum 1 year

of experience in an administrative, operations, or customer support role.
? Strong IT skills, including Microsoft Excel, Word, and Outlook.
? Excellent verbal and written communication skills.
? Strong Organisational skills with the ability to prioritise workloads.
? A team player with a proactive and problem-solving mindset.

What We Offer:

? Career development opportunities through training and progression
? Inclusive and collaborative work environment
? Employee discounts and recognition platform (Perkbox)
? Auto-enrolment in our Pension Scheme
? Life Assurance Scheme
? holiday entitlement : 5.6 weeks which equates to 20 shifts

Job Type: Full-time

Benefits:

Company pension Employee discount Life insurance
Work Location: In person