Job Description

About the role

All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter. Please refer to the linked

job description

to support your application.

Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Closing date: 29th December

Our team in North Somerset are seeking an experienced Administrator to provide a comprehensive and efficient administrative service. Do you pride yourself on great organisation skills, with an eye for detail and a methodical 'can do' attitude? If yes, then we would love to hear from you.

Please note that this is a fixed-term position until March 2027.

As part of this role, you will:

Proactively support the smooth running of the administrative functions within the service

Be responsible for welcoming clients to our service

Maintain and create record-keeping systems as required

Be responsible for the receipt and processing of all referrals, screening, triage and comprehensive assessments, to input NDTMS/demographic and personal details using computerised systems

Support the service to meet local health and safety requirements

Generate prescriptions in preparation for signing by relevant clinicians

Support the management team in maintaining high levels of data quality and information management

Support the wider team with commitments, to include organising diaries, allocating, arranging, cancelling and rebooking meetings and events

Be responsible for taking, transcribing and distributing formal minutes for meetings

You will have excellent IT skills, including the ability to collate data and use and manage databases. You will have the ability to build and maintain effective relationships with a range of internal and external stakeholders.

It is essential that you are able to manage competing/conflicting demands on your own initiative and are comfortable managing your own workload.

Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach.

Company Benefits

28 days annual leave, plus bank holidays

An extra day off for your birthday or a special occasion of your choice

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave per year

Auto-enrollment into We Are With You's pension scheme

Access to a Blue Light Card - giving you great savings on big high-street and online brands

Flexible working opportunities and access to a range of services and resources to support you with your wellbeing

We have an excellent Refer a Friend scheme which offers you a 500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a 500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

Essential Skills

To successfully carry out this role you will need:

A successful track record of providing an efficient and reliable administrative support

Demonstrable experience of working in an office environment

Ability to work as part of a multidisciplinary team

Ability to build effective relationships with a range of internal and external stakeholders

Organised; excellent planning and time management skills

Ability to manage competing/conflicting demands, under own initiative and managing own workload

Good analytical skills, eye for detail, methodical with 'can do' approach

Resilient; ability to prioritise and work under pressure

Good communication skills

Excellent IT skills

Ability to collate date, to use and manage databases (e.g. Excel, Illy)

Minute taking skills

Knowledge and understanding of work based Health and Safety issues

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About Us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.

Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them.

Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you.

Creating an Inclusive Environment

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.


As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.


If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.