Job Description

JOB PURPOSE

The role of the Service Administrator is to:

Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies.
Department/Business/Location:

Service

Reports to:

Aftersales Manager

KEY RESPONSIBILITIES

Record vehicle detail and customer requirements accurately and effectively. Raise customer job packs in accordance with manufacturer requirements (to pass manufacturer audit) and 48 hours before the vehicle is due in. Ensure upsell opportunities are recorded. Call customers and remind them of their booking 24 hours beforehand. Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department. Ensure 100% customer follow-up post visit. Carry out self-audits on all completed job packs to ensure manufacturer compliance.
Skills & Requirements

Essential

Smart appearance. Competency in numeracy, literacy and IT. Energy and enthusiasm.
Attention to detail.

Experience

Desirable

Experience in administrator roles.
The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BYD, BMW & Mini (Service), MAN

We operate across 5 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

Job Types: Full-time, Permanent

Pay: 29,170.00 per year

Benefits:

Company pension Health & wellbeing programme On-site parking Referral programme
Work authorisation:

United Kingdom (required)
Work Location: In person