Job Description

Salary

Grade 3 - 28,732 - 31,023

Contractual hours

36

Basis

Full time

Package

Fixed Term (18 Months), Full Time (36 Hours)
Working Pattern:
Monday - Friday

Job category/type

Housing

Date posted

17/12/2025

Job reference

BH000842

Join our team as a Service Advice & Support Officer

We're looking for a friendly, organised and customer-focused Service Advice & Support Officer to join our Bolton Care & Repair team. This is an important frontline support role, providing high-quality administrative and advice services that help customers access essential support such as Disabled Adaptations, Home Improvement Assistance and the Handyperson Service. You'll support customers as a key point of contact, delivering excellent service while ensuring records and processes are accurate.

Key Responsibilities

Act as a first point of contact, handling telephone enquiries and providing clear advice to customers. Support the delivery of Care & Repair services through accurate administrative and financial processing. Process grants, purchase orders and invoices in line with required procedures. Maintain accurate records on IT systems to support service delivery and performance reporting. Provide general administrative support and assist with maintaining asset and service records. Promote Care & Repair services and support a customer-focused approach

What you'll need to succeed

Proven experience in an administrative or customer support role, including working with customers over the telephone. Strong customer service skills, with the ability to communicate clearly, sensitively and professionally. Excellent organisational skills, with the ability to prioritise workloads and work to tight deadlines. Good IT skills, with confidence using Microsoft applications such as Word, Excel, Outlook, SharePoint and OneDrive. A solution-focused approach, with the ability to problem-solve and work creatively. A commitment to Equality, Diversity and Inclusion and to working in line with our values of good intentions, good communication, good listening and working well together.

What we offer

Hybrid working & flexibility - supporting work-life balance Generous annual leave - starting at 27 days, rising to 32 days after 5 years Birthday day off - take your birthday as paid leave Buy or sell annual leave - flexible options to suit your lifestyle Local bank holiday - extra day off around New Year Enhanced maternity, paternity & adoption pay Free on-site parking at key office locations Employee Assistance Programme - emotional wellbeing support for you and your family Cycle to Work & Car Leasing Schemes - save on tax and NI Pension schemes with life insurance cover Healthcare cash plan - claim back costs for dental, optical, physio & more Lifestyle discounts - cashback and savings at major retailers Learning & development opportunities - grow your career Volunteer days - up to 5 paid days to give back

Interview Date(s):

Date to be confirmed in early 2026.

Are you ready to play your part?

.

Applying Instructions

In your cover letter, please provide examples that meet the essential and desirable criteria outlined in the Role Profile and Person Specification. Your selection for an interview will be based on this information.

We welcome applicants from all backgrounds and experiences. If you share our values and want to make a difference, we encourage you to apply.

As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment. Please contact us at hello@boltonathome.org.uk if you need any support with your application.