Job Description

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Location : Oldham

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Job Ref: SANO1025

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Employment : Full-Time Permanent

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Closing Date : 07 November 2025 11:59 pm

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Company Overview

Join Brayleys - Driving Excellence in Automotive Retail

Brayleys Cars is a leading multi-franchise vehicle dealer group, proudly representing Honda, Hyundai, Nissan, Honda Motorcycles, Mazda, Kia, Renault, Suzuki, and Dacia. With a growing network of branches across London, The Thames Valley, The Home Counties, The West Midlands, and Greater Manchester, we are committed to delivering an exceptional customer experience in both sales and aftersales.


Founded in 2003, Brayleys has grown from a single-location dealership into a respected name in the UK automotive industry. Our success is built on a foundation of customer focus, operational excellence, and a culture of professionalism and transparency. We're proud of our journey--and even more excited about what's ahead.


Innovation at the Core


As a forward-thinking business, Brayleys is embracing innovation and digitisation to drive excellence across every area of our operations. From digital retailing to smarter service processes, we're investing in technology that enhances the customer journey and empowers our teams to deliver more efficiently and effectively.


A Great Place to Work - Officially


We're proud to be recognised as one of the UK's Best Workplaces 2025 by Great Place to Work, achieving the highest score of any automotive retailer in the Top 100 UK Large Companies category. We're also listed in the Top 100 for Development and Wellness, reflecting our deep commitment to supporting our people and helping them thrive.


Why Work With Us?

Ambitious Growth:

We're on a mission to become a Top 10 AM100 dealer group.

Career Development:

We offer real opportunities for growth, learning, and progression.

Customer-First Values

: Everything we do is driven by our passion for delivering the best possible experience.

Digital Innovation:

Work in a business that's embracing the future of automotive retail.




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The Role


We are seeking a Customer-focused Service Advisor to join Brayleys Cars Limited's Nissan dealership in Oldham on a 9 month Fixed Term Contract. It's a fast-paced environment where you will be part of the team reporting to the Service Manager. You'll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step.


You'll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area.


Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIRMENT FOR WEEKEND WORKING.


In addition to this fantastic benefit we are able to offer the following comprehensive benefits

Weekends off to spend time with your family, friends and loved ones An un-capped bonus scheme with very high earning potential Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards. State of the art tooling and workshop facilities Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises. Cycle to work scheme Group Contributory pension scheme Career development opportunities and career progression In-house and manufacturer training Enhanced maternity leave after a qualifying period 500 colleague referral bonus Independently certified as a Great Place to Work




With NO REQUIREMENT FOR WEEKEND WORKING, what does a typical weekday look like for one of our workshop technicians?


As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:

Respond to enquiries from new and existing customers who need to make use of our workshop facilities Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop for repairs and maintenance Meet team and individual sales targets by through sales of added value products such as continuing maintenance plans. Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair. Adhere to Brayleys and industry regulations


If I've never worked as a service advisor before, what sort of back-ground would make me a great in this role?


This is a question we are asked many times. A successful service advisor is someone who loves meeting people, loves helping people and loves making sure that the experience when visiting one of our businesses is truly outstanding.


You may have worked in hospitality, you may have worked in another retail role or you may be returning to work following a career break, but if you love meeting people as much as we do, we are confident that you'll fit in really well.


All of our new to Automotive Retail service advisors receive a comprehensive suite of training designed to help you become an expert in the role, throughout your first 12 months with us.


If you have the following core skills, becoming a Service Advisor in Automotive Retail may be right up your street.

Influencing skills with the ability and confidence to convert enquiries to sales Excellent customer management skills to build long lasting relationships Professionalism, with a commitment to adhering to process and procedure Someone who can demonstrate the Brayleys Company Principal to treat every visitor to Brayleys Cars as a welcome guest in our home.




A little bit about us


Brayleys Cars Limited is a multi-award-winning company with strong values that put our people and customers at the heart of everything we do. We are one of the region's largest privately owned car dealer groups. We represent Honda, KIA, Mazda, Nissan, Renault, Dacia and Suzuki across London, The Thames Valley, The Home Counties, The West Midlands and the Greater Manchester area through our 31 dealerships.


If this sounds like you, please submit your application today to be considered for this exciting opportunity