Job Description

We are recruiting a customer-focused Service Advisor for a well-established independent garage in Bishops Stortford. This is a key front-of-house role that serves as the vital link between customers and the workshop team. You will be responsible for managing customer interactions, coordinating vehicle servicing and repairs, and ensuring a smooth workflow throughout the busy workshop. The role requires strong organisational skills, excellent communication abilities, and a genuine commitment to delivering outstanding customer service in a fast-paced automotive environment. Working Monday to Friday from 08:00 to 17:30, you will handle bookings, job management, customer updates, and administrative tasks that keep the garage operating efficiently.

Key Responsibilities:

Act as the first point of contact for customers, both in person and over the phone Book in MOTs, servicing, diagnostics, repairs and general workshop work Create and manage job cards accurately Liaise with technicians to ensure smooth workflow within the workshop Keep customers updated on vehicle progress, costs and timescales Prepare invoices and take payments Upsell additional work where appropriate while maintaining excellent customer service

Candidate Profile

We are looking for candidates who bring proven experience in automotive customer service or as a Service Advisor, combined with a professional and friendly demeanour. You should be someone who thrives in a busy environment, manages multiple priorities with ease, and communicates clearly with both customers and workshop staff. Your organisational skills, confidence with computer systems and booking software, and ability to balance customer care with business objectives make you an ideal fit for this role.

Experience & Expertise Required:

Previous experience as a Service Advisor or in an automotive customer service role Confident using computer systems and booking software Strong organisational skills and ability to manage a busy workload in a fast-paced environment

Qualities & Work Approach:

Strong communication skills with customers and team members Professional and friendly manner Ability to prioritise tasks and manage multiple customer requests simultaneously Commitment to delivering excellent customer service

Role Impact & Success:

As Service Advisor, you will be instrumental in creating positive customer experiences and supporting the workshop team to operate at peak efficiency. Success in this role is measured by customer satisfaction, accurate job management, and your ability to contribute to the garage's reputation for reliable service.

Job Types: Full-time, Permanent

Pay: 27,000.00-29,000.00 per year

Work Location: In person