Job Description

As a Service Advisor, you'll be the key point of contact for customers throughout their vehicle's time on site. You'll play a vital role in ensuring our customers receive an outstanding service experience from start to finish.

The Role

Acting as the main contact for customers during their service or repair visit. Managing all service walk-in enquiries on behalf of the dealership. Liaising across departments to provide accurate and competitive quotes for required work. Checking in and handing over vehicles, ensuring all details are correctly recorded. Identifying and upselling additional work where appropriate. Ensuring all activities meet Volkswagen's brand and service standards.
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To be successful in this role, you'll have:

Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling. Experience in a customer-focused role within the automotive industry. A genuine passion for delivering exceptional customer service. Strong organisational skills and attention to detail.
Mon Motors Benefits

As part of our family-run business, you'll enjoy a supportive and rewarding environment, along with a great package of benefits, including:

Competitive salary: Basic 29,206 + up to 5,416 OTE 30 days annual leave (22 days + 8 bank holidays) Extra day off for your birthday Increased annual leave with length of service 24/7 Employee Assistance Programme Contributory pension scheme and life assurance Employee discounts on vehicles, MOTs, parts, and servicing Brand-accredited training and clear career progression opportunities Ongoing support, coaching, and development
Join us at Volkswagen and be part of a team that's committed to excellence, growth, and customer satisfaction -- every single day.

Job Types: Full-time, Permanent

Pay: 29,206.00-35,000.00 per year

Benefits:

Company pension
Experience:

Service Advisor : 2 years (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person