Job Description

Job Advert


Job Title: Service Advisor - Customer Service, Collections & Recovery

Department: Customer Service

Contract: Full-time, 37.5 hours per week (Mon-Fri between 7am-7pm, Sat 9am-1pm)

Start Date: 12 January 2026

Location: Peterlee Office


About the Role


As our business continues to grow at pace, we're expanding our team with skilled customer service professionals, particularly those with strong experience in Customer Service. This is an exciting opportunity to join a vibrant, fast-paced environment in our modern Peterlee office, complete with high-tech meeting rooms, a cafe, and social areas including arcade games, pool, and ping pong.


Here at Everflow, we're passionate about being a business that's built on real values that flow through our business.

Be the best Show we care Have a laugh Teamwork makes the dream work Do the right thing Make things simpler-er

We find solutions to challenges by pulling together and working together - whether it's for the benefit of our customers or for the good of our people.


As a Service Advisor, you will deliver world-class customer support while driving effective debt recovery and account resolution.



What You'll Be Doing


Customer Interaction & Support

Handle inbound calls, emails, and live chats to resolve customer enquiries efficiently and professionally. Deliver proactive, solutions-focused support, ensuring every interaction is positive and consistent.

Collections & Recovery

Proactively chase and collect outstanding debt across your assigned customer ledger. Collect payments from business customers, negotiating and implementing payment plans whererequired. Investigate and resolve invoice discrepancies quickly to reduce delays. Collaborate with Finance and Commercial teams to resolve issues affecting overdue debt. Escalate complex or high-risk cases to the Collections & Recovery Manager.

Administration & Collaboration

Maintain accurate CRM records of all customer interactions. Partner with the Operations Team to assist with cross-functional issue resolution. Escalate service concerns to the Service Team Leader when appropriate.

Service Excellence

Deliver consistent, high-quality service, using your communication skills and experience to achieve the best outcomes.


Who We're Looking For

Experienced Communicator: Strong background in customer service with proven success in collections, recovery, or credit control. Confident & Engaging: Able to build rapport quickly and manage challenging conversations with professionalism. KPI-Driven Performer: Able to work to and achieve key performance indicators including average handling time, lead generation, and maintaining high quality assurance standards. Organised& Detail-Oriented: Skilled in managing workloads, following processes precisely, and keeping accurate documentation. Calm Under Pressure: Comfortable navigating high-volume or sensitive cases while maintaining control and clarity. Collaborative Team Player: Works well with colleagues across departments to achieve shared goals. Adaptable & Proactive: Thrives in change and takes initiative in solving problems. Positive & Self-Motivated: Brings a proactive, enthusiastic mindset to every customer interaction.


What to Expect During the Recruitment Process





After a successful initial screening call, you'll be invited to attend an assessment centre. Candidates who progress from this stage will then take part in a competency-based interview.