Job Description

Job Overview

We are seeking a motivated and customer-focused Service Advisor to join our team. In this role, you will act as the primary point of contact for customers, providing exceptional service while managing their vehicle maintenance and repair needs. Your ability to communicate effectively and upsell services will be crucial in ensuring customer satisfaction and loyalty.

Duties

Greet customers warmly and assess their service needs. Provide detailed explanations of services and repairs required for vehicles. Upsell additional services based on customer needs and vehicle condition. Maintain accurate records of customer interactions, including service history and recommendations. Handle cash transactions efficiently and accurately. Collaborate with technicians to ensure timely completion of services. Address customer inquiries and resolve any issues that may arise during the service process. Stay informed about new products, services, and industry trends to provide knowledgeable advice.

Requirements

Proven experience in a customer service role, preferably within the automotive industry. Strong upselling skills with a track record of meeting sales targets. Basic mechanical knowledge to understand vehicle systems and communicate effectively with customers. Excellent communication skills, both verbal and written, with a friendly demeanour. Ability to handle cash transactions responsibly and accurately. Strong organisational skills with attention to detail in record keeping. A proactive approach to problem-solving and customer satisfaction. Join us as a Service Advisor and become part of a dynamic team dedicated to delivering outstanding service in the automotive sector. Your expertise will play a vital role in enhancing our customers' experience.
Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Canteen Company pension
Work Location: In person