Job Description

West End Garage SKODA has been proudly serving the Edinburgh, Dunfermline, and Stirling communities for over 30 years. Due to continued success, we are now looking to recruit for a full-time Service Advisor based in Edinburgh; EH11.
The successful candidate will earn up to 35,000 including basic salary, sales commission and target derived bonus. The basic salary will range from 25,000 to 30,000 subject to previous experience in the role.
The ideal candidate for this role will have at least 2 years' experience within a dealership as a Service Advisor and will be able to cope with the demands of working in a fast paced and exciting environment.
You will report to the Service Manager with key responsibilities to ensure the efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company business plans, whilst ensuring the highest possible levels of quality and customer care.
Working hours are 42.5 hours per week, Monday to Friday from 08:00-17:00 or 09.00-18.00 plus rota Saturday mornings, rotational early and late start weeks will be planned.
Role Requirements

• Able to adapt to in house system
• Experience in a similar role within an automotive environment
• Experience of working within a customer service environment
• Strong administration skills
• Excellent IT skills including Microsoft Office and ability to pick up new systems quickly
• Excellent communication skills
• Ability to work to deadlines and timeframes
• Flexible and adaptable approach
• Full UK Driving Licence
• Eligible to work in the UK

Role Responsibilities

• Dealing face to face with customers
• Ensuring that customers are given exceptional levels of service
• Using specialised software be required to price jobs and upsell
• Dealing with phone calls quickly and efficiently
• Plan the workshop day
• Ensuring that you maximise workshop efficiencies and profit
• Invoicing and taking payment from customers
• Keeping the reception area tidy

Company
West End Garage is a privately owned retailer group where you can expect to receive excellent support in your role. Career progression is evidenced throughout the group and if you are looking to work for a forward thinking and progressive company then this is a good place to be.
Why should you apply?

• The chance to join a well-established company
• The opportunity to become part of a hardworking, dedicated team
• To showcase your knowledge and experience

If you are ready to start your career at West End Garage, then please send us an email!
Please send your application and CV to Barry and Daniel: and
We can't wait to hear from you!
West End Garage works with third party employment agencies. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
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