Job Description

Job Overview

Overview

We are looking for a friendly, organised, and customer-focused

Service/Parts Advisor

to join our team at Prosportscars. This key role bridges the gap between our customers and the workshop, ensuring every customer receives exceptional service from start to finish. You will manage bookings, handle parts inventory, and support the smooth running of the aftersales department.

Key Responsibilities

Greet and assist customers in person, over the phone, and via email with professionalism and efficiency. Handle

service bookings, appointment scheduling, and workshop coordination

, ensuring a seamless customer experience. Provide accurate estimates, explain repair details, and keep customers updated on the progress of their vehicles. Manage

parts enquiries and sales

, ensuring the correct parts are ordered, received, and invoiced accurately. Maintain accurate

stock control and inventory records

, including regular stock checks and reporting discrepancies. Liaise with technicians and the aftersales team to ensure smooth communication and workflow. Process

warranty claims

, invoices, and payments in line with company and manufacturer policies. Promote additional services, parts, and accessories to maximise sales opportunities. Handle customer feedback and resolve issues promptly and professionally. Work flexibly, including weekends and busy trading periods, to meet customer and business needs.

Skills & Experience Required

Previous experience in a

Service Advisor

,

Parts Advisor

, or

Aftersales

role within the

automotive industry

(preferred). Strong communication and interpersonal skills with a customer-first attitude. Excellent organisational and multitasking abilities. Good understanding of vehicle servicing processes and parts operations. Competence in

DMS (Dealer Management Systems)

and Microsoft Office applications. Accuracy in handling cash, invoices, and stock records. A full UK driving licence.

Personal Attributes

Approachable, enthusiastic, and professional. Detail-oriented with strong problem-solving skills. Able to work independently and as part of a busy team. Confident under pressure and adaptable to changing priorities. Willing to work weekends as part of a rota.

What We Offer

Competitive salary. Career progression within the aftersales department. A supportive, team-oriented work environment.
Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Employee discount On-site parking
Work Location: In person