Job Description

Service Advisor (SEAT & CUPRA)
At Duff Morgan, we are committed to 'exceeding expectations' and we are looking to recruit a Service Advisor with the same ethos to support our team at CUPRA / SEAT (Norwich).
We are seeking a Service Advisor with fantastic customer service skills and an excellent telephone manner to work within our busy and well-established family-owned company.
Delivering An exceptional customer service, every time if the goal for Duff Morgan, and you will have this at the forefront of everything you do.
You will have experience in a automotive service advisory role, you will have had experience in a customer facing, front of house role. You will be enthusiastic, robust and have a positive attitude to work and show empathy and care to our valued customers. VAG experience would be beneficial
Duties include (but not limited to)

• Meeting & greet customers on arrival to our service department and providing them with a seamless, professional, and efficient service, from drop-off to vehicle handover.
• Answer and respond to customer telephone calls and online enquiries quickly and efficiently.
• Making booking pre-calls prior to customer appointments to confirm appointment booking.
• Effectively promote the Service Departments additional products and services to enhance our customers ownership experience.
• Act as the vital link between customers and the workshop, collaborating with aftersales, parts, and the sales team.
• Providing customers with regular progress updates on their vehicle and gaining authorising for additional works if required.
• To make the customer's experience as enjoyable as possible, whilst providing the very highest level of customer service.
• Contacting customers to inform of their upcoming service events with a view of making appointments add value to the customers ownership experience.
• Producing required documentation
• Processing of payments

• Effective listening skills.
• Enthusiastic and flexible attitude to work
• Excellent communicator
• Good self-organisation skills
• Work as part of a team and individually as required.
• Have a reasonable level of I.T proficiency.
• Ability to remain calm and able to work under pressure to specific timescales.
• High level of attention to detail

• Full UK Driving License (preferred but not essential)
• Legally entitled to work in the UK
• English language, written and verbal.

• Job Type: Full-time contract
• Salary: 31,000 per annum, plus potential commission
• Hours of work: Monday to Friday
• Saturday morning, 8.00am to 12.30pm (1 in 3) as per rota.
• Experience: Franchise service experience preferred but not essential

• Defined career pathway
• Manufacturer accreditation
• Manufacturer training provided.
• Company pension
• Life Insurance
• Company car scheme available
• Friends and family purchase scheme