Service Advisor Job in Pat Kirk Ltd

Service Advisor

Omagh, NIR, GB, United Kingdom

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Job Description

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We're looking for a great communicator who is committed to delivering 5 stars treatment to our customers.

This customer-facing role will be a great fit for someone who's already worked in a customer facing role, and whilst experience in the motor trade is preferred, it is not essential.

Handling all customer enquiries in an efficient and professional manner Liaising with the workshop to progress work through the system Controlling all computer-based jobs, purchasing and invoice processes Maintaining customer records such as vehicle details and service histories accurately and efficiently Maintaining knowledge of aftersales products and services, upselling where appropriate Making sure the customer database is updated and accurate at all times Letting customers know of any faults found on their vehicle and providing them with solutions Treating any dissatisfied customers with empathy and understanding, providing resolutions
Required Criteria:

A full UK driving licence A passion for great customer service Confidence to resolve any issues in a timely manner. Demonstrable computer literacy and knowledge of IT systems and applications The ability to multi-task within a busy environment Strong communication skills, with the ability to explain complex information accurately Strong organisational skills Ability and willingness to work with defined processes and guidelines Good core administration skills to accurately capture customer details to the required standards