Job Description

The Community Urgent Response Team (previously known as Single Point of Access) service is continuing to develop and change in order to meet the needs of the local population. The service supports clinical triage, ensuring service users are signposted to most appropriate service to meet their needs.
The hours are varied and include a mixture of shift patterns to support 24-hour working seven days a week.
The post would suit candidates who have previously had patient contact and who have sound administration skills and are confident utilising electronic patient records. Experience with telephone triage would be desirable but not essential.
The ideal candidate would enjoy working in a team and be motivated and enthusiastic.
Main duties of the job
The main responsibilities are:

• To provide an effective single point of referral and call handling service for the community services provided by NLaG
• To make supported decisions on the most appropriate care pathway and direct service users/professionals into the appropriate service area ensuring equality of access across a range of services
• To carry out back-office functions as required relating to the timely processing of referrals and to ensure patient records are accurately and quickly updated
• To provide coordination of visits and monitoring of the referrals
• To work closely with and support the Community Urgent Response nurses and Wider Community teams
• To take referrals for community services.

About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over 1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Details
Date posted
26 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,625 to 25,674 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
208-9B6DFD-25-1
Job locations
Community
Global House, Ridge Way,
Scunthorpe
DN15 7BH
Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role. Job description
Job responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person Specification
Education and Qualifications
Essential

• NVQ Level 3 in Health and Social Care or equivalent or working towards
• Evidence of relevant and continuing professional development

Desirable

• ECDL or equivalent

Occupational Experience
Essential

• Previous experience of working a patient focused environment
• Previous experience of working towards deadlines/targets

Desirable

• Experience of working in an NHS or social care organisation
• Experience of using clinical systems such as SystemOne
• Previous experience coordinating visits for patients and managing the flow of referrals into a service

Person Specification
Education and Qualifications
Essential

• NVQ Level 3 in Health and Social Care or equivalent or working towards
• Evidence of relevant and continuing professional development

Desirable

• ECDL or equivalent

Occupational Experience
Essential

• Previous experience of working a patient focused environment
• Previous experience of working towards deadlines/targets

Desirable

• Experience of working in an NHS or social care organisation
• Experience of using clinical systems such as SystemOne
• Previous experience coordinating visits for patients and managing the flow of referrals into a service