Job Description

Celtic Auto Group is a well established and successful motor dealer. We are multiple award winners including Franchised Dealer of the Year and Best in Customer Service 2025. Representing KGM (formerly SsangYong), Subaru and Mitsubishi we are a very busy and growing Car Dealer. We are actively seeking candidates for a full-time role as a Service Advisor for our Dealership in Gorseinon. We are looking for someone who is full of passion, drive, energy and commitment. You will be fully trained by our long-standing team of staff, with constant feedback, mentoring and regular appraisals. You will be joining a Company which cares about its team and customers and where your positive contribution gets noticed and rewarded.

We offer an excellent package commensurate with experience.

Your standard hours of work will be 08.30 to 17.30 Monday to Friday and every other Saturday morning 09.00 to 12.00.

About you

We are looking for someone with at least 2 years experience in a Motor Vehicle Service Advisor role. You will have the ability to cope well with the various demands of the role, which include and are not limited to, delivering excellent customer service, prioritising busy workloads and you will be someone who thrives under pressure. You will be full of confidence and comfortable talking to our customers face to face and over the telephone and have the ability to discuss mechanical repairs. You will have excellent keyboard skills and the ability to learn how to use new systems quickly.

Service advisor duties will include:

Preparation ready for the customers visit, printing job cards and all relevant paperwork Contacting the customer, prior to the visit confirming the booking, date and time Meet and greet customers in a timely fashion when they drop off their vehicles and when they come to collect, with a smile and a can-do attitude. Liaise with workshop to ensure work will be completed on time Advise on estimated costs of repairs and work to be undertaken, produce job cards on in-house computer system To update all customers throughout the day and advise on timescales and collection arrangements Document all warranty work in accordance with the manufacturer policy, and follow up all customers to ensure everything was completed to their satisfaction. Experience with Motor Industry platforms such as 1 Link, Motability and courtesy car diary systems.

What we offer

Competitive Salary 30 days annual leave (including bank holidays). Bonus payments based on your performance Staff Discount on Service and Parts. Contributory Pension Scheme Free parking Development opportunities within our Company

Requirements

Minimum 2 Years Motor Vehicle Service Advisor Experience. Full, Clean Licence. A Flexible "Can Do" attitude.
If you fit the bill, we want to hear from you. To apply for this role and become a member of our Aftersales Team, please send us your CV and a covering letter.

Sorry but we will not be able to consider applicants who do not meet the above experience and requirements.

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Referral programme Store discount
Work Location: In person