Job Description

Are you looking to develop your IT career? Maybe it's your first step, maybe your looking for the next step?
If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Team!
We are recruiting a Service Analyst to be based on site, primarily out of our offices in Hemel Hempstead. They will provide PC support remotely and in person, occasionally covering colleagues in the London Hub. Stock and asset management responsibilities are also a large part of the role, overseeing the storage and distribution of laptops and monitors etc.
Due to the nature of the role, all successful applicants will need to be put through SC clearance before starting.
What you'll be doing:

• Building laptops with both Microsoft and Apple software ready for new starters and colleagues due a replacement device.
• Successfully handling IT related queries to support the service delivery, within contractually agreed time frames.
• Raising any complex issue through the right channels and follow up to make sure the incident has been resolved in timely manner.
• Taking ownership of each query and fulfil the necessary actions, potentially liaising with colleagues, to get to the right resolution.
• Performing inventory and other stock management tasks.
• Delivering exceptional customer service to a variety of customers across the business.

What you'll bring:

• IT based qualifications or experience in a technical support environment
• Experience in delivering and outstanding customer service across different platforms, preferably in a telephony based role
• A natural curiosity to investigate and solve issues as quickly and accurately as possible
• Confident communication skills with the ability to adapt them to colleagues and customers at all levels

It would be great if you had:

• Experience within a Service Desk environment
• ITIL or other relevant IT qualifications
• Valid and existing SC Clearance

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!
Employment Type: Full-time, Permanent
Location: Hemel Hempstead
Security Clearance Level: SC clearance
Internal Recruiter: Mark
Salary: 35000 - 38000
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.
Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.
Together we are building a better future by delivering real and lasting value.
We are just at the start of what we can achieve together. Come and join us!