Job Description

Position: Service and Maintenance Engineer (Access Control and CCTV)
Location: London, UK/HybridMove Security Forward with Acre
Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place xe2x80x94 one innovation at a time.About Acre
At Acre, we're not just building security solutions xe2x80x94 wexe2x80x99re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.Your Impact
A key role on site, responsible for ensuring the ongoing integrity and effectiveness of the clientxe2x80x99s security systems. The Service and Maintenance Engineer will mainly focus on Access Control and CCTV, and will monitor, maintain, and fix systems as necessary, in line with a monthly service and maintenance schedule, whilst managing the documentation and updating client master list information.
The role also entails identifying vulnerabilities and areas for improvement and upgrade. Client satisfaction and customer service are key to the success of this role.What Youxe2x80x99ll Do
In addition to the above, your key responsibilities will include:

• Perform regular checks and maintenance on all security systems across the estate (main focus on Access Control and CCTV)
• Identify and resolve issues with security equipment promptly to minimise downtime and maintain overall security of the client premises.
• Keep security software and firmware up to date to address vulnerabilities and ensure systems are protected against the latest threats.
• Work closely with other relevant departments to organise ordering of spare or replacement equipment, and to assist with other engineering works where necessary.
• Maintain detailed records of maintenance activities, updates, and issues to track system performance and provide documentation for audits or investigations.

What You'll Bring
To succeed in this role, you'll need:

• Minimum 4 yearsxe2x80x99 experience in the security systems industry, with a focus on service and maintenance.
• Strong knowledge and qualifications in access control and CCTV systems (preferred but not essential).
• Excellent practical skills in security systems with a keen eye for detail.
• Effective time management and strong organisational skills.
• Thorough understanding of documentation and its importance in the industry.Self-motivated team player with a professional and personable attitude.
• Excellent communication skills, both written and verbal.
• Willingness to join on-call rota (1 in 6 after 6 months) and ability to obtain Government security clearance.

Whatxe2x80x99s in It for You
We strive to do more than just match your ambitions xe2x80x94 when you join Acre, youxe2x80x99ll have access to a range of exciting opportunities:

• Be part of a disruptor xe2x80x93 Help move security forward with a company that challenges the status quo and redefines industry standards.
• Learn from industry leaders xe2x80x93 Work alongside experts and innovators driving real change in security technology.
• Drive meaningful impact xe2x80x93 Your work will directly contribute to pioneering security technologies that protect businesses and communities worldwide.
• Advance your career xe2x80x93 Access professional development opportunities, including training programs, mentorship, and industry events.
• Enjoy competitive rewards xe2x80x93 We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program that reflects your contributions.

Join the Future of Security
At Acre, wexe2x80x99re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, wexe2x80x99d love to hear from you.Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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