Job Description

Are you a skilled and dedicated administrator looking for a rewarding opportunity? Midland Lift Services Limited is a leading provider of lift maintenance, repair, services and the installation of new high-quality lifts, and we are currently seeking a new Service & Repairs Coordinator to join our team based from our offices in Coalville, LE67 3HE.

This opening represents an exciting opportunity to join our dynamic team as we continue to expand our operations and take on new challenges.

As our customer base continues to expand and demand for our services rises, we're seeking a talented professional to join our thriving team. This critical position requires someone who can masterfully balance our increasing workload while maintaining our commitment to exceptional service delivery.

The ideal candidate will bring their expertise to help us meet the growing needs of our clients, implementing efficient processes and contributing to our reputation for reliability. Your skills will be instrumental in supporting our company's momentum for planned service and repairs as we scale to serve more customers without compromising on quality or timeliness.

This role offers the opportunity to make a significant impact during an exciting period of growth, working alongside dedicated colleagues committed to excellence. Join us in elevating our service capabilities and helping shape the future of our expanding business.

At Midland Lift Services, we take pride in our ability to deliver outstanding work.

If you are a dedicated and skilled administrator seeking a challenging role with ample opportunities to showcase your expertise and contribute to a growing company, we encourage you to apply for this position.

Join us in our mission to provide first-class lift services while delivering exceptional customer satisfaction.

Key responsibilities:

Coordinate with repair and service managers, engineers, and other stakeholders to facilitate the development of comprehensive repair and service planning. Ensure the accurate preparation and distribution of service and repair documentation, such as attendance sheets, health and safety, status reports, manuals and meeting minutes. Serve as the central point of contact for service and repair-related administrative communications, keeping stakeholders informed about job progress, changes, and milestones. Monitor service and repair timelines and proactively identify potential administrative issues; work with the team to implement corrective actions. Monitor and schedule regular repair quote circulars with clients to ensure quotations are efficiently followed up on and generate continuous repair streams. Coordinate with internal and external teams to ensure the availability of necessary administrative resources and materials for planned repair execution. Maintain a comprehensive understanding of planned service and repair administrative requirements and specifications. Answer incoming telephone calls, log callouts in the system, and promptly dispatch engineers to address customer needs.
Requirements:

Proven experience in administration, coordination, or related roles. Strong organisational and multitasking skills, with a keen attention to detail. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Ability to work independently and as part of a team and to adapt to a fast-paced exciting, dynamic work environment. Exceptional customer service and communication skills. Proficiency in administrative tools and software. 4 GCSE qualifications or equivalent. Proficient understanding of Microsoft Excel, Word and Outlook.
Benefits:

Competitive salary based on experience and qualifications. Opportunities for career growth and development within the company. Ongoing training and professional development programs. Friendly and supportive work environment. 25 days paid holiday leave. Pension scheme.
Job Type: Full-time

Pay: From 26,500.00 per year

Benefits:

Company pension
Work Location: In person