Job Description

Service Architect (108528-0425)

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Location
University of Warwick Campus, Coventry
Department
Information & Digital Group - Infrastructure & Operations
Position Type
Permanent
Salary
57,422 - 66,537 per annum
About the Role

For informal enquiries, please contact Dean Hughes (Head of Service Transition)

Dean.hughes@warwick.ac.uk

As a Service Architect, you will play a pivotal role in shaping the IT service landscape of our organization. This role offers a unique opportunity to lead the design and implementation of a comprehensive IT service architectures that align with our strategic goals and enhance our operational efficiency.


The chance to work in a dynamic environment where your contributions will have a significant impact. You will be given the autonomy to innovate and drive change. This position offers a blend of strategic and hands-on responsibilities, allowing you to develop and implement solutions that make a real difference.


You will be joining a team of dedicated professionals who are passionate about delivering excellence in IT services.


Choosing this role means you will be at the forefront of IT service management, contributing to the success of our organization and advancing your career in a meaningful way.



About You
A successful candidate for the Service Architect position will possess a strong understanding of IT Service Management principles and practices. You should have in-depth experience with the ITIL framework and a proven track record in designing and implementing service architectures. Your analytical skills are exceptional, allowing you to translate complex business requirements into efficient and scalable IT services.


We are looking for someone who is a strategic thinker, able to see the big picture, and also has a keen eye for detail. You should be a strong communicator, capable of articulating ideas clearly and persuasively to stakeholders at all levels. Collaboration is key in this role, so you should be adept at working within cross-functional teams and fostering positive relationships.


Furthermore, a successful candidate will be highly adaptable and open to innovation, always looking for ways to improve processes and services. You should have a proactive attitude, demonstrating initiative and a desire to drive continuous improvement.


For further information regarding the skills required for this role please see the personal specification section of the attached job description.



About the Department
With the growing need to operate in an increasingly agile, digital-first environment, we need to be able to quickly assess risk and seize opportunity. This means, for the University, we need to be able to leverage digital capabilities to drive engagement, efficiency and capability across the institution. The Information and Digital Group (IDG) is to be the trusted partner delivering innovative and effective digital services and solutions that empower our students, academics, research communities and staff to maximise their potential and achieve excellence. IDG has four core missions:


Digital first culture - by developing a strong digital first culture, the University will stay ahead in today's ever-evolving world. Innovative digital library - we will revolutionise the academic experience by providing a dynamic and cutting-edge digital library that empowers students, staff, and researchers with the latest technologies and resources. Amplify and accelerate data innovation - our cutting-edge data analytics capabilities will revolutionise the way we approach education. Perfecting the digital twin - digital twin technology will facilitate remote learning and collaboration, allowing researchers from around the world to connect and work together on projects, revolutionising the way students learn and gain practical experience and transforming our operation model that will enable an innovative and immersive learning experience for all.


For us to deliver on this vision and strategy we need to build the right behaviours, skills and capabilities. We want to bring the very best people into IDG to realise these missions and join us on this journey. As part of IDG, I&O is responsible for ensuring the delivery of reliable, performant, and efficient technology and services to underpin the University's strategic outcomes for teaching, research and administration. This includes the development and maintenance of IT systems, networks and hardware ensuring they are performant to agreed SLAs and delivering high availability. I&O also develops and implements IT infrastructure and operations strategies for the University, aligning them with objectives and industry best practices. They oversee the University's IT infrastructure, ensuring efficient and secure operations, while managing relationships with third-party vendors and service providers to meet agreed-upon agreements.



About the University
Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We're one of the world's top universities, ranked 67th in the world and 10th in the UK, with 92% of our research assessed to be 'world leading or internationally excellent'*.


You'll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.

QS World University Rankings 2024

Research Excellence Framework 2021


To find out more about us visit our website.



How to Apply

CLOSING DATE: Wednesday 28th May 2025 at 23:55 (BST)

To apply, submit an application form by the closing date.


Please plan for any potential delays as you will not be able to submit an application form past this deadline (even if you opened the form at, say, 23:30).


You will have to attach a CV and a cover letter.

Your

CV

should include your employment history (including your most recent employment), your education history, and any other relevant experience. Your

cover letter

should explain your

motivations for applying

to the role. It should also explain, using examples, how you meet each of the

essential and desirable criteria

detailed in the Right to Work in the UK
If you do not yet have the right to work in the UK and/or are seeking sponsorship for a Skilled Worker visa, please follow this link which contains further information about obtaining the right to work in the UK.