Job Description

Job Introduction
Service Architect
Location: Lincoln / Hybrid | Salary: 50788 - 58188 | Closing date: August 10th
Interview date: w/c Tuesday August 26th - August 29th
Shape the future of service design in a council that's thinking ahead.
Lincolnshire County Council is on a major digital journey - and we're looking for a talented Service Architect to help design and integrate the services that underpin our modern workplace and digital infrastructure. If you have experience translating complex needs into joined-up service solutions - and you thrive in environments where strategy meets delivery - this is the role for you.
About the Role
This is a pivotal post that blends service design, integration, and continuous improvement. You'll be responsible for ensuring that all IT services are designed and maintained to meet the evolving needs of our organisation and the people of Lincolnshire. That includes working across multiple cloud, hybrid and on-prem platforms, guiding our outsourced service providers, and embedding cyber resilience and zero-trust architecture.
You'll operate as the link between business needs and technical execution, developing service roadmaps, shaping future-state models, and supporting our shift to a product-led, Agile delivery culture.
What You'll Be Doing
Designing scalable, modern IT service models aligned with LCC's digital transformation strategy
Ensuring integration across Microsoft 365, Power Platform, ESRI ArcGIS, and Azure
Collaborating with IT leaders, product teams, and business stakeholders to shape service solutions
Embedding ITIL 4 principles across all service lifecycle functions (incident, change, request, etc.)
Monitoring service performance via Power BI dashboards and producing actionable insights
Ensuring compliance with NIST CSF 2.0 Level 6 and other key governance and risk frameworks
Assuring outsourced service delivery partners against SLAs, KPIs, and contractual obligations
Driving service innovation using cloud-native technologies, automation, and agile methodology
Supporting business continuity, disaster recovery, and service optimisation efforts
Maintaining service architecture documentation, process flows, and governance artefacts
About You
We're looking for someone who's strategic, technically credible, and confident working across both business and IT functions. You'll need to be able to see the big picture, but also care about the operational detail.
You'll bring:
Significant experience in IT service architecture and integration
A strong grasp of ITIL and modern service management best practices
Excellent stakeholder and vendor management skills
Experience in public sector or enterprise-scale organisations
Confidence working with Microsoft Azure, cloud-native tools, and hybrid models
A collaborative mindset and a real drive for service excellence
Certifications like ITIL, TOGAF, or relevant cloud architecture qualifications are desirable, but we value practical experience just as highly.
Why Join Us?
Shape services that support more than 6,500 staff across Lincolnshire
Contribute to a council that's investing in modern platforms, people, and ways of working
Hybrid working options and strong work-life balance
Tailored development plans and BCS membership
Collaboration with leading tech professionals across local government and beyond
Ready to shape the digital services of tomorrow?
Click apply or reach out to Chris Gundel at for an informal conversation.
Please read the job information pack before applying.
This role is based in Lincoln with hybrid working arrangements.
A Smarter Working Employer
We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.
Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.
Attached documents
Service Architect

• Salary 50788 - 58188
• Frequency Annual
• Job Reference 5876/906
• Contract Type Permanent
• Closing Date 10 August, 2025
• Job Category IT
• Location Lincoln, United Kingdom
• Posted on 28 July, 2025