Job Description

It\'s fun to work in a company where people truly BELIEVE in what they\'re doing!







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Service Architect

About the job \xe2\x80\xa6
Due to continued growth we are looking for a Service Architect to join our Service Stratergy team on a permanent basis. As a Service Architect you will respond to opportunities by applying, promoting and presenting the complete Comms-care Service Portfolio, identify where the Comms-care portfolio has gaps and potentially qualifying out or recommend/drive bespoke services and support the creation of new Comms-care service offerings for Sales, Partner and End Customers.

As Service Architect you will\xe2\x80\xa6
Play a pivotal role in shaping and implementing strategic service solutions, collaborating closely with partners and clients to ensure seamless integration and delivery of cutting-edge IT services.

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  Opportunity Specific Service Alignment
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    Work with current and potential partners and their end-customers to intimately understand their annuity and packaged service requirements, influencing the same to drive increased customer value.
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    Drive the application of Comms-cares services portfolio through understanding and translating end-customer challenges and requirements to identify and articulate the best-of-breed solution.
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    Work with, and support, the wider Comms-care practices in constructing and pricing complex multi-service line and multi-outcome opportunities.
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    For each opportunity
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      Provide technical representation at both partner and end-customer pre-sales meetings, qualification calls, and high-level architectural planning sessions.
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      Act as the annuity-centric technical owner taking full ownership of the overall response, including managing technical inputs from Solutions Architects and SMEs.
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      Establish assumptions and risks to the service, manage these throughout the lifecycle of the Proposal/Statement of Work and transition process.
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      Provision the Statement of Work documentation based on Comms-care templates \xe2\x80\x93 to act as the contractual vehicle and handover record to the transition/delivery teams.
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      Ensure that the feasibility of the proposed service aligns with Comms-care\xe2\x80\x99s services capability and planned delivery potential.
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  Services and Solutions Development
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    Position self as a thought leader and drive the development and evolution of annuity-centric services and packaged professional service offerings.
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    Work with internal peers to ensure accurate mappings of technical disciplines to the services and solutions pillars, along with identifying skills gaps / opportunities.
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    Support with the definition and creation of annuity-centric document artefacts, including Service Descriptions, Datasheets and Schedules, Sales and Marketing collateral, and Commercial Models.
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    Support with the definition and creation of packaged Professional Services artefacts, including Service Descriptions, Datasheets and Schedules, Sales and Marketing collateral, and Commercial Models.

The ideal candidate for this opportunity will have\xe2\x80\xa6
To be a successful Service Architect within Comms-care you should have experience and a passion for designing, planning, and implementing a service or system architecture that supports an end-customers goals and objectives with the following desirable experience and qualifications:

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  Two or more years in a similar Service Architect/Solution Manager type role.
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  ITIL Foundation or Managing Professional qualification.
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  A broad technical understanding of IT, including Networking, Compute and Public Cloud.
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  A strong understanding of Professional Services and annuity-centric services structure including Managed Services, Maintenance, and Support.
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  A strong understanding of technologies within our core solutions pillars including Modern Workforce, Modern Data Centre, Connected Networks and Secure Enterprise.
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  Understanding of financial principles and experience of commercial modelling activities.
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  Ability to understand a customer\xe2\x80\x99s environment to establish professional service and annuity-centric service requirements.
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  Good understanding of market trends and industry best practice for service delivery (ITIL).
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  Experience of complex contracts involving TUPE and the structuring of transitional and transformational approaches to contracts

About us
Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment.
Make an application to join the team!
Our team is as much about our people as it is our customers and business partners. Our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment We want associates with a strong desire to succeed. We offer a competitive base and benefits package.