Job Description

We're looking for a Service Assistant to join us at Belton Estate to help busy teams throughout our visitor operations.

Salary

: 12.25 per hour

Contract/duration:

Fixed term contract until 01-Mar-2026

Hours

: This is a zero-hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.


For this role, you'll need to complete our online assessment instead of using a C.V or online application form. This will help us understand more about your strengths and give you more information on the role.



What it's like to work here:Reporting to the Welcome Manager, you'll work in our Visitor Operations and Experience team at Belton to deliver a warm welcome to all our visitors.


We want you to learn, discover and develop your career, and we'll offer you the training and support that you need to achieve your goals. We'll work with you to plan your development in a way that's right for your needs.


Click here for more information about this location



What you'll be doing:The core part of your job is to give vital and positive support to your colleagues, wherever you're needed, with a focus on greeting and helping visitors.



No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas. You'll get involved in all kinds of tasks, including greeting visitors on arrival, driving our miniature train and help the team deliver memorable and engaging experiences and assist with day-to-day operations of the site.



Most importantly, you'll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.

Who we're looking forWe'd love to hear from you if you're:


focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Fixed Term p/t (until 01/03/26)