Job Description

Salary: 60,000 - 65,000 PA


Hours of Work: 08:30 - 17:00


Location: Crawley Service Centre (no option for hybrid working)


Benefits: 25 days holiday, company pension scheme, sage benefits



Disclaimer: Applicant must have the right to work in the UK, no sponsorship available



Easy4u UK is the UK arm of a successful European business that has been transforming the way organisations access and manage technology. Part of a group with a strong track record across Europe, we're three years into our journey here in the UK and building great momentum. This is an exciting time to join us - the market is evolving fast, and we need a new operations leader to help take the next steps. You'll have the opportunity to shape the operational business, build effective strategies, and create a fulfilling career as we expand.



Easy4u provides innovative device-as-a-service solutions, helping organisations simplify technology procurement and management. Our approach combines flexibility, sustainability, and cost-effectiveness, making us a trusted partner for education and enterprise customers across Europe.



We're looking for someone who can lead with vision and impact. This role isn't just about following a playbook - it's about working with colleagues to build on what exists, identify gaps, and shape what's needed to make the UK operation truly effective. You'll have the freedom to influence outcomes and implement processes that work for the UK market, while leveraging best practice from our European teams.

Key Accountabilities:

Own daytoday Service Centre performance to deliver termstart readiness, repair & swap Service Level Agreements, and renew/refresh throughput without disrupting teaching.


Sales & Operations Planning (Sales and Operations Planning) and capacity: build rolling 12month plans; maintain staffing patterns, shift/overtime profiles, and bench capacity against forecast; run weekly Operations huddles and monthly Sales and Operations Planning with Sales/Product.


Production (staging & imaging): standardise flows; enforce image integrity, asset labeling, Quality Assurance gates and dispatch readiness; minimise rework and failed deliveries.


Repairs & swap: lead the repairs function (Electrostatic Discharge compliance; bench utilisation; parts control; vendor Return Merchandise Authorisation/escalations) to meet turnaround targets; manage swap stock and returns.


Logistics: book courier/logistics windows for peaks; coordinate Third-Party Logistics and onsite handout events; assure ontime, infull deliveries to schools; follow internal communications protocols.


People leadership: Co-operative manager with the ability to lead change, challenge others but also be challenged. Attract, develop, and empower team leads and technicians.


Procurement interface: align on Stock Keeping Unit standards, inbound schedules and vendor escalations with Product/Procurement; ensure purchase triggers follow approved quotes/prices and prevent pricing drift.


Programme management: lead the crossfunctional "Getto1 July" readiness programme (premises/capacity; staging & imaging; logistics; repairs & swap; comms) with rehearsal and risk burn-down.


Data & Management Information: publish a weekly pack; run Root Cause Analysis and embed countermeasures.


Health and Safety and compliance: enforce Electrostatic Discharge, tool safety, equipment checks, safe lifting, and incident reporting; maintain workspace zoning and audits; manage contractor access as required.


Budget & cost: manage overtime, storage/Third-Party Logistics, consumables and rework costs; support cash conversion by hitting dispatch dates tied to invoicing.


Stakeholder management: represent Operations at Quarterly Business Reviews; collaborate with The Rent Company Group; channel escalations appropriately; protect team focus. Represent Operations at senior leadership forums and with key stakeholders, acting as an ambassador for Easy4U's operational excellence.

Skills & Abilities:

Proven operational experience in high paced environments.


Strong Sales/Operations Planning experience and capacity planning, demonstrating the ability to drive operational excellence at scale


Resilience and decisiveness sets standards, provides clear feedback, escalates early and follows through, with the gravitas to influence at all levels and uphold Easy4u's high standards


Proven ability to lead, inspire and develop teams, building trust and buy-in at all levels, and actively driving a positive, high-performance culture.


Process design and continuous improvement (Lean methods); Using KPIs, analysis and rootcause problem solving.


Programme management for fixeddate launches (e.g., term start).


Vendor and 3PL coordination; clear stakeholder communication (written and verbal).


Excellent IT Skills/usage of Excel

Knowledge & Experience

Imaging at scale; QA methods; swapstock control; ESD and workshop safety.


Working with Product/Procurement to enforce SKU and pricing discipline.

At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure.