Job Description

FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us as a Service Charge Accountant Team Leader, you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support FirstPort's mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

At the core of everything we do are our leadership principles:

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

Your Role, Your Impact
As a Service Charge Accountant Team Leader you will manage and oversee service charge accounts for residential and commercial properties, including budgeting, reconciliation, and reporting. This role ensures compliance with regulations and company policies.
Key Responsibilities:

• Lead, coach and support a team of service charge accountants, ensuring high performance and development.
• Oversee preparation and maintenance of service charge cost estimates across multiple portfolios.
• Ensure timely and accurate financial reporting, including service charge accounts and homeowner statements.
• Manage and oversee the annual audit process, acting as the key liaison with auditors for your team's portfolios.
• Handle complex queries and support the team in addressing stakeholder concerns.
• Monitor compliance with relevant legislation, internal policies, and industry best practices.
• Identify and implement process improvements to drive efficiency, accuracy, and service excellence.
• Support onboarding and training of new team members and promote knowledge sharing.
• Stay current with industry changes and ensure team compliance with updated standards.

Required Skills & Qualifications:

• Proven experience in a finance role with team leadership responsibilities.
• Strong technical knowledge of service charge accounting and financial reporting.
• High attention to detail and the ability to manage large volumes of data accurately.
• Proficiency in Microsoft Excel and accounting software (property management software is a plus).
• Excellent communication and stakeholder management skills.
• Organised, proactive, and able to manage multiple priorities effectively.
• Relevant accounting qualifications (e.g., AAT, ACCA, CIMA) preferred.

What's in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We're committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to make a difference?
If you're ready to take the next step in your career and make a difference we'd love to hear from you!
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference - for our customers, our colleagues, and the future of residential property management in the UK.
Elevate your career. Reset the standard. Join FirstPort.
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