Job Description

Could you bring you passion, enthusiasm and appetite to learn to our Service Charge team? If it's a yes then we have a fantastic opportunity for you.



As a Service Charge Officer you will take a key role in setting and reconciling service charges for tenant, homeowners and leaseholders in the Wiltshire and Somerset area. This will involve you handling, analysing and interrogating large amounts of financial data ensuring customers are only charged for what we can legally recover from them.



You will do this by liaising with internal colleagues, referring to terms of leases, conveyance agreements and tenancy agreements and working in accordance with current service charge legislation. You'll work with our customers responding to their enquiries on the phone, over email and face to face about their service charges.



You will be committed to delivering excellent customer service, with the skills to establish, develop and maintain effective working relationships with customers and colleagues.



You'll have excellent communication skills, both written and verbal, and have a good eye for detail and accuracy when presenting information.



You'll be proficient in the use of IT including the Microsoft Office suite and CRM databases.



You'll need to have a flexible approach to meet the needs of our customers, including local and regional travel. You'll need to have a UK driving licence and access to your own vehicle for work purposes.



We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan We invest in colleagues' careers and development through our leader and colleague development frameworks Defined Contribution Pension and attached life assurance Volunteering hours available to all colleagues to enable them to give back Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more Enhanced leave We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives


To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

You will be required to undertake a basic DBS check if successful.



We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it's subsidiary brands.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.


If you'd like any support please contact the Recruitment Team on

recruitment@aster.co.uk

.


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