Job Description

Can you make sense of spreadsheets and legislation and still put people first?

Do you know your way around service charge cycles, excel formulas, and financial compliance and want to make a genuine difference in people's lives? At PA Housing, we're looking for someone like you to help bring clarity, value, and fairness to the communities we serve.


This is a fixed term contract running until 28th February 2027.

A bit about the role...

We're looking for a dedicated and driven Service Charge Officer to join our friendly, high-performing team. You'll take ownership of the full service charge cycle from budget setting to year-end statements ensuring transparency, accuracy, and excellent customer experience.


This isn't your typical finance role. Here, you'll be doing meaningful work that truly impacts our residents. We believe in doing things better, being transparent, and putting people before process. If that sounds like you, keep reading.

What's in it for you.

In addition to the salary, we offer a number of benefits, including:

High street discount schemes Health cash plans 26 days' annual leave, increasing to 29 after three years, with the opportunity to buy more Flexible bank holidays take them when it suits you Car leasing scheme Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you'll be doing

A snapshot of the key things you'll be responsible for:

Producing year-end statements for variable service charges Validating service charge actuals and ensuring compliance Creating annual budgets scheme-by-scheme using our management system Investigating variances and working with internal teams to explain and resolve discrepancies Managing accruals, prepayments, and month-end finance data Supporting residents with clear, transparent service charge communication Reviewing invoices, correcting mispostings, and ensuring cost recovery Collaborating across departments including Housing, Estates, and Development Setting up appropriate charges for new schemes and supporting audits Managing your own portfolio of schemes including regular visits and resident liaison

For full details, don't forget to download the job description at the bottom of this advert.

What we're looking for...

We're not looking for perfection we're looking for passion, precision, and potential. If you tick most of the boxes below and are eager to grow, we'd love to hear from you.


Here's what would make you a great fit:

A solid understanding of rent and service charge legislation Excel proficiency and confidence managing financial data Experience working in a fast-paced team with tight deadlines Ability to handle cyclical workloads and multiple schemes with ease Familiarity with financial and housing software systems A proactive attitude, attention to detail, and willingness to learn

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk -

We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.