Job Description

About Us:

Reliance Social Housing is a value-driven social housing provider committed to delivering high-quality, affordable housing and excellent customer service. We support communities to thrive and ensure our residents have a safe and secure place to call home.

The Role:

We are seeking a motivated and detail-oriented Rents and Service Charge Officer to join our Finance team. You will be responsible for ensuring the accurate calculation, allocation, and collection of rents and service charges. Your role will support financial sustainability while delivering fair, transparent charges and excellent service to our tenants and residents.

Key Responsibilities:

Calculate and set annual rents and service charges in line with legislation, regulatory guidance, and tenancy agreements. Maintain accurate rent accounts and service charge records using our housing/CRM systems. Prepare and issue rent and service charge statements, ensuring residents understand their charges. Liaise with operational teams to gather data on communal services and maintenance costs. Support the budget-setting and reconciliation processes for service charges. Respond to tenant queries and complaints regarding charges in a timely and professional manner. Assist with income collection and debt recovery processes, working with colleagues to ensure arrears are managed effectively. Produce regular reports on rent accounts, service charge income, arrears performance, and compliance. Conduct research into rent policies, service charge benchmarks, regulatory changes, and best practice in the sector. Analyse data to identify trends, support decision-making, and recommend improvements to processes. Keep up to date with changes in legislation and guidance related to rents, service charges, and housing finance.

About You:

Experience working in a similar role within housing, finance, or property management. Strong numerical and analytical skills with attention to detail. Good knowledge of rent setting, service charge legislation, and housing regulations. Confident in data analysis and report writing for internal and external stakeholders. Ability to interpret tenancy agreements and apply complex policies clearly and accurately. Proficient in using housing management or CRM systems (e.g., Odoo, Northgate, etc.) and Excel. Excellent communication and customer service skills.
Reliance Social housing CIC is committed to promoting equality and diversity. We strive to be an excellent employer, providing demanding objectives within a supportive, open and honest culture.

For the right individual we have flexible conditions of employment and good opportunities for further training, development and career progression.

How to Apply:

If you are striving for a career in the financial sector within a dynamic and growing company, please apply online.

Don't miss out on this exciting opportunity to be a part of a thriving organisation. Apply now and become an integral part of our Finance Team.

Job Types: Full-time, Permanent

Pay: 24,000.00-28,000.00 per year

Benefits:

Company events Company pension On-site parking
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Work Location: In person

Application deadline: 18/07/2025
Reference ID: RS2025