Job Description

About this Role

We're on the lookout for a Service Controller to keep our EMC hire fleet in peak condition. You'll manage the day-to-day service function, coordinating engineers and third-party suppliers to deliver fast, safe, and effective repairs and servicing. This is a key role in ensuring equipment uptime and keeping customers informed every step of the way.

Coordinate mobile, workshop, and third-party repairs with efficiency and accuracy Handle service bookings, breakdowns, damage reports, and warranty cases Communicate regularly with customers, ensuring updates are timely and transparent Record and monitor service updates and costs on our maintenance system Support compliance scheduling and reporting for key service milestones

About You

You'll bring hands-on experience from a similar service control, fleet maintenance, or engineering admin role. Calm under pressure and organised by nature, you'll thrive in a busy environment where no two days are quite the same.

Proven experience in a similar service or fleet coordination role Excellent communication and scheduling skills Confident using maintenance management systems Comfortable working with customers and internal teams Passionate about high service standards and asset availability
Even if you don't tick every box, we encourage you to apply--your potential matters to us.

About Us

Dawsongroup has been in business for 90 years and has specialised in asset rentals for over 50. We're known for providing smarter asset solutions that help businesses stay resilient, efficient, and future-ready. As part of Dawsongroup EMC, you'll be working with market-leading equipment supporting local authorities, utilities, and construction clients.

Industry-leading employer in asset hire and leasing. A company driven by integrity, innovation, and customer focus. Committed to supporting your development and wellbeing.

Dawsongroup plc

is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future

You'll have access to funded training, structured progression routes, and the chance to grow within a supportive, people-first environment.

Up to 25 days leave (including your birthday) plus bank holidays, and up to 10 additional days through time served or purchase scheme. 2x life assurance scheme. Cycle to work and wellbeing support programmes. Long-term incentives and internal career pathways across the UK and beyond.

Want to take your career to the next level with an asset rental business that truly values people? Apply today and find your potential -- our people are our greatest asset.


Established in 2005, Dawsongroup emc is a family-owned business leading the way in the municipal, industrial, and specialist vehicle rental market. Join the Dawsongroup family to invest your career in a company that invests in you.