Job Description

Rapiscan Systems is a global leader in detection technology, providing advanced cargo and vehicle inspection solutions to ports, borders, military sites, and high-security facilities. Our mission is to support global security efforts through innovative X-ray scanning systems.

Role Overview

We are looking for a detail-oriented, German-speaking Service Coordinator to manage the daily operations of our EMEA field service team. This role ensures efficient scheduling, service delivery, and customer support across the region.

Key Responsibilities

Coordinate field service activities including engineer allocation, maintenance, and quotations Manage service orders, scheduling, and documentation in Microsoft Dynamics 365 Oversee installations from sales booking through to invoicing and service handover Liaise with out-of-hours call centres and ensure smooth shift transitions Communicate with internal teams and external distributors to plan and support service work Generate and follow up on quotations; plan work upon receipt of purchase orders Ensure timely closure of service calls and accurate ERP posting Maintain service documentation and support process improvements Monitor service KPIs and prepare reports for management Provide cover for other coordinators as needed

Candidate Requirements

3-5 years' experience in service coordination or administration Fluent in German and English (essential) Experience with Microsoft Dynamics 365 (highly desirable) Proficient in Microsoft Office and CRM systems Strong organisational and communication skills Able to work independently and within a team in a fast-paced environment

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

Job Types: Full-time, Permanent

Pay: 27,000.00-28,000.00 per year

Work Location: In person