Job Description

Service Coordinator - Immediate Start (Temp to Perm)
Location: Central London (EC1 area)
Salary: 27,000 per annum
Hours: Monday to Friday, 9:00am - 5:30pm (37.5 hours per week)
Are you a proactive multitasker with a flair for customer service and operational coordination? We're working with a growing organisation in Central London who are seeking a Service Coordinator to join their fast-paced support team. This position starts on a temporary basis, with the potential to go permanent for the right person.
Key Responsibilities:

• Manage service requests from start to finish, ensuring timely resolution in line with internal SLAs.
• Act as the go-to liaison between internal departments, engineers, and clients.
• Log and track service tickets, monitor response times, and escalate when necessary.
• Coordinate third-party contractors and monitor their performance against agreed timelines.
• Prepare client quotes for labour and parts, updating systems and ensuring accuracy.
• Support field engineers with scheduling and logistics when required.
• Provide regular updates to clients and colleagues on job status and outstanding actions.
• Maintain clear records and client documentation within internal systems.
• Assist in reporting and analysis on support trends, delays, and escalations.
• Support general operations and admin functions as part of a close-knit support team.

What We're Looking For:

• Previous experience in a busy customer service or helpdesk administration role.
• Strong coordination skills with a background in service or ticket management.
• Excellent communication abilities-both written and verbal.
• Confident working with MS Excel, Word, and ideally familiar with service management platforms.
• Ability to multitask and prioritise workloads under pressure.
• Comfortable working independently and as part of a team.
• A strong understanding of service SLAs and the importance of client satisfaction.
• A tech-savvy mindset with interest in service delivery or IT operations is a bonus.

Why Apply?
You'll be joining a supportive, dynamic team within a company that values problem solvers and proactive communicators. The role offers excellent variety, from client liaison and reporting through to logistics coordination. While the position starts as a temp contract, there is strong potential for a long-term opportunity within the business.
What You Need to Do Now:
If you're ready to bring your coordination skills to a role where no two days are the same, apply today with your CV.
If this role isn't quite right for you but you know someone who could be a great match, don't forget-we offer a 100 referral voucher when we place your recommendation in a permanent role and they pass probation. Visit our website and blog to learn more: Double the Reward!
Due to high volumes, if you haven't heard from us within 48 hours, please assume your application has not been successful on this occasion.
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Keywords: Service Coordinator, Customer Service Administrator, Helpdesk Coordinator, Field Engineer Support, Technical Administrator, Logistics Coordinator, IT Services, Central London, Temporary to Permanent, Service Desk Support

Skills Required