Job Description

Job Title: Service Delivery Administrator

Location: Apsley House, Taunton

Reporting to: Centre Manager

We're looking for a proactive and friendly

Service Delivery Administrator

to support the day-to-day operations of our busy and rewarding counselling centre. You'll play a key role in ensuring a smooth experience for clients and counsellors, while keeping our systems and processes running efficiently.

Key Responsibilities:

Act as first point of contact for clients and counsellors via phone, email, and web Manage client onboarding, progress, and offboarding using our client management system Schedule consultations and process payments Support counsellors with contracts, room bookings, and general queries Maintain accurate financial records and process invoices using Sage 50 and OPAYO Ensure accurate filing and documentation Help streamline processes and share knowledge across the team Attend operational and counsellor meetings (some on weekends) Oversee office supplies, room maintenance checks, and provide general support to the Centre Manager and Directors Support internal events, website updates, social media, and reporting

About You:

You are a motivated team player with a passion for helping others and a strong administrative skill set. You'll need:

Excellent customer service and communication skills Proficiency in Microsoft Office; Sage/OPAYO experience desirable A detail-oriented and organised approach Willingness to learn and contribute to a supportive team culture

Desirable:

Experience in the health, wellbeing, or charity sectors; knowledge of counselling; finance or data analysis skills.

Salary

FTE 25,350

Office Hours:

9 to 5pm

Days:

30 hours over 4-5 days per week

Parking:

Rota system parking space

Job Type: Part-time

Pay: Up to 25,350.00 per year

Benefits:

Company pension
Language:

English (required)
Work Location: In person

Reference ID: SDA/25