Job Description

See the difference you can make at BRE.Join Our Team as a Service Delivery Administrator!Are you prepared to play a key role in ensuring the efficient operation of our IT services? We are seeking a proactive and detail-oriented Service Delivery Administrator to become a part of our Digital Services team. This position offers an opportunity to work closely within our IT department, supporting the Service Delivery Manager and Service Desk in delivering high-quality services to our organisation.Help BRE make buildings safer and more sustainable!BRE aims to be the world's leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.Your role at BRE

• Provide administrative support for the Service Delivery Manager and management within IT/Digital Services.
• Create and manage technical documentation.
• Assist with procurement of hardware/software.
• Engage in proactive communication and process evaluation.
• Support the Service Desk with ticket management and escalation processes.
• Facilitate communication between IT teams and other departments.
• Assist with continual improvement of processes and procedures.
• Identify problem/issue trends and escalate when required.

What we are looking for

• Previous experience in administrative support roles, preferably within IT or Digital Services.
• Ability to create and manage technical documentation.
• Excellent communication skills.
• Ability to identify problem/issue trends and escalate when required.
• Strong organisational skills and attention to detail.
• Proactive communication and process evaluation abilities.
• Proficiency in procurement of hardware/software.

BRE BenefitsAt BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.Financial & Security Benefits

• Pension scheme - 5% employer-matched contribution

• Life assurance - 4x your basic salary

• Enhanced maternity package

Health & Wellbeing

• HealthPartners cashback scheme - Reclaim costs on prescriptions, physiotherapy, dental care, and more

• Onsite facilities - Restaurant, nursery, and free parking, including at-cost EV charging points

Career Development

• Learning & development - Free access to BRE Academy and our online learning platform

• Professional membership reimbursement

For full details on our benefits, visit:Work Location OptionsOn-Site - This role requires full-time presence at our Watford office. You must live within a commutable distance.Equal Opportunities StatementBRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.#LI-CT1

BRE Group