Job Description

Vacancy: Service Delivery Advisor

Location:

Doncaster

Business:

ReFood Ltd


ReFood AD plants are integrated recycling facilities that process a wide range of food waste to generate renewable energy, heat and ReGrow--a nutrient-rich fertiliser used on local farms. We also handle the recycling of food waste packaging, providing sustainable, environmentally responsible solutions for customers seeking to divert food waste from landfill.

The Position

We are inviting applications for a

Service Delivery Advisor

to join our ReFood Doncaster site. This is a

full-time, permanent

position working 40

hours per week, Monday to Friday

.


As a Service Delivery Advisor, you will provide essential support to ensure the smooth operation of our service delivery, commercial, and logistics functions. Your responsibilities will include:


Acting as the first point of contact for customer enquiries via telephone and email Managing the customer account database, including data entry, analysis and KPI reporting Providing administrative support to the Commercial and Logistics teams Handling customer complaints and following up on service issues Participating in an out-of-hours support rota (paid in addition to basic salary) Managing and directing sales enquiries to relevant team members Completing and maintaining supplier compliance questionnaires Building and maintaining strong internal and external customer relationships Providing sales support to the ReFood sales team

Requirements

Good standard of formal education Experience in customer service and sales office environments Strong ability to prioritise workload and respond promptly Proactive, with the ability to use initiative to resolve issues Able to build strong commercial relationships across various organisations and contact levels Commercially aware, financially literate, and business-focused Excellent written and verbal communication skills Proficient IT skills, particularly in MS Office (Excel and Word)

Salary & Benefits

c.26k. 25 days holiday. Excellent pension scheme

How to Apply

Please apply in writing with your

CV and covering letter

to:

HR Department, Ings Road, Doncaster, DN5 9TL

or email:

recruitment@saria.co.uk

Please note: only shortlisted applicants will be contacted due to the expected high volume of applications.