Job Description

Company Overview

Beam Vacuum & Ventilation is dedicated to enhancing indoor air quality across homes and businesses in Ireland & UK. We offer a range of innovative solutions including central vacuum systems, mechanical ventilation, and dust & fume extraction to ensure healthier environments. Our commitment is to provide reliable, efficient, and sustainable air quality products that improve lives.

Summary

We are seeking a dedicated Technical Support Advisor to join our team in Magherafelt. This hybrid role is pivotal in supporting both pre- and post-sales activities, combining technical expertise with customer-focused service. The Technical Sales & Service Support Advisor will assist customers, internal teams, and distributor partners in the specification, planning, installation, and troubleshooting of central vacuum and mechanical ventilation systems.

Technical Sales (NI, GB, and ROI Markets)

Respond promptly to inbound sales enquiries and follow up consistently to convert leads into sales. Provide accurate product specifications and quotations to prospective customers and distributor partners. Prepare technical drawings detailing duct routes and unit placements. Advise customers undertaking DIY installations, offering clear guidance and best practices throughout the process. Deliver schematic support to customers and the distributor network. Maintain accurate and up-to-date records in the company's Customer Relationship Management (CRM) system. Generate necessary sales documentation and collect payment for completed sales when required.

Technical Service & Support

Deliver timely technical support to end-users and distributor partners via phone, email, and in-person interactions. Collaborate with suppliers for advanced technical assistance when needed. Work closely with internal teams to escalate and resolve service issues efficiently. Log and manage customer service cases in the CRM, ensuring effective tracking of service requests, escalations, and resolutions.

Installation & Service Delivery Support (as required, including holiday cover)

Attend on-site meetings with builders and customers to assess installation needs and provide technical guidance. Liaise with installation engineers regarding projects and on-site queries. Confirm site with customers prior to scheduled visits.

Additional Duties

Other responsibilities may be assigned by the board of directors or management in alignment with the evolving needs of the business.

Requirements:

Minimum 1 years sales / business development experience selling to the construction sector; Have a positive, confident perspective with excellent communication skills Have excellent telephone skills Be self-motivated and have proven ability to work on own initiative and respond to challenges in a positive and persistent manner. Be computer literate Be target driven Sales experience of technical products (advantageous) Experience with CRM Systems (advantageous) Experience of CAD / drawing systems (advantageous)

Benefits

In addition to qualifies sales leads, full technical and product specific sales training and technical/sales/marketing support, the successful candidate will benefit from:

Competitive Salary 28,500 and Commission (uncapped) - OTE 35,000 - 40,000 Discretionary Annual Performance Bonus Healthcare Cover Employers Pension Contribution Death in Service Benefit (value up to 30k) 29 Paid Holidays p.a. (includes Bank Holidays etc) Family & Friends product discount
If you are passionate about improving indoor air quality and enjoy helping others solve technical challenges, we invite you to bring your expertise to Beam Vacuum & Ventilation. Join us in making a difference--apply today and become part of our innovative team!

Job Types: Full-time, Permanent

Pay: From 28,500.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Life insurance On-site parking
Work Location: In person