Job Description

We have an exciting opportunity for an Administrator (known internally as a Service Delivery Assistant) to join the Ashraya Team supporting male victims in London, working 18.75hrs hours a week.



Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability?



Can you work effectively with a focus on customer service and care?



If yes, then we'd love to hear from you...

County/Borough

Greater London

Office location

Victim Support, 3rd Floor, 5-7 Singer Street, London EC2A 4AP

Full time/Part time

Part time

Hours per week

18.75

Work schedule

Requires office based hours on a Wednesday, actual hours can be discussed at interview

Basic Salary

12,285.00 per annum (FTE 24,570.00 per annum) London Weighting 1400.00 per annum (FTE 2800.00 per annum)

Allowances

London Weighting

Contract type

Fixed Term

DBS required?

Enhanced

End date (if fixed term)

31/03/2026

Police vetting required?

No

Closing Date

21/08/2025

Ref No

6260

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:


Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression

About the role:

As a Service Delivery Assistant you will be:

Supporting the Domestic Abuse Service Manager to provide a high quality and responsive administrative function for the Ashraya male victims service Acting as the first point of contact for enquiries into the service, supporting the wider team and service with general administrative duties Responsible for external and internal communications, collating and supplying information to internal and external contacts within deadlines Liaising with referring agencies to improve referral information and the referral process for victims Updating and maintaining computerised data bases, case management systems and records Working with sensitive, confidential and secure data Providing general office administration support which could include photocopying, filing, data entry and analysis, ordering of office supplies, processing of invoices, raising purchase orders and minute taking in meetings

You will need:

Effective verbal/written communication and numerical skills. Experience of working in an administrative role and undertaking a variety of administrative duties. Experience of working in a client focused service area or setting. Experience of providing general office support to a team of professionals. Experience of working and adhering to policies, processes and procedures. Understanding and knowledge of the requirements relating to safeguarding, confidentiality and data protection. Understanding and knowledge of equal opportunities and diversity. Good understanding and knowledge of office systems and business support functions. Ability to prioritise own workload and deal with competing demands in an organised and methodical manner. Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases. Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences. Ability to work on own initiative and with minimal supervision to achieve deadlines. Excellent record keeping skills with a focus on quality and accuracy. A team player with a flexible working approach.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.



Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.



Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.


As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.



If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.