Job Description

We have an exciting opportunity for a Service Delivery Assistant to join the National Contact Centre team in Cardiff, working 37.5 hours a week.



Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?



Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?



If yes, then we'd love to hear from you...

County/ Borough

Cardiff

Office location

Building 3, Eastern Business Park, Wern Fawr Lane, St Mellons, Cardiff, CF3 5EA

Full time/Part time

Full time

Hours per week

37.5

Work schedule

Monday to Friday, 8am to 4pm

Basic Salary

24,570.00 per annum

Contract type

Permanent

DBS required?

Standard

Police vetting required?

No

Closing Date

09/01/2026

Ref No

6510

What we offer:

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

Flexible Working Options

: Including hybrid working of one day per week working from home.

Generous Annual Leave

: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.

Birthday Leave

: An extra day off for your birthday.

Pension Plan

: 5% employer contribution.

Enhanced Allowances

: Enhanced sick pay, maternity, and paternity payments.

Exclusive Discounts

: High Street, retail, holiday, gym, entertainment, and leisure discounts.

Financial Wellbeing

: Access to our financial wellbeing hub and salary-deducted finance.

Wellbeing Support

: Employee assistance programme and wellbeing support.

Inclusive Networks

: Access to EDI networks and colleague cafes.

Sustainable Travel

: Cycle to work scheme and season ticket loans.

Career Development

: Ongoing training and support with opportunities for career progression.

About the Role

As a Service Delivery Assistant you will provide high quality and responsive administrative function for the National Contact Centre. Acting as the first point of contact for enquiries and supporting the wider team with general administrative duties.

Key Responsibilities:

Provide high quality administrative support to the team and service. Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards. Manage incoming and outgoing mail and general queries into the National Contact Centre. Provide general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings. Liaising and communicating with key stakeholders, including internal and external contacts, such as the arrangement of Supervision sessions for staff.

About You:

Ideally, you will have a good understanding and knowledge of office systems and business support functions, as well as being a team player with a flexible approach



You will need:


Effective verbal/written communication and numerical skills. Ability to prioritise own workload and deal with competing demands in an organised and methodical manner. Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases. Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences. Ability to work on own initiative and with minimal supervision to achieve deadlines. Excellent record keeping skills with a focus on quality and accuracy.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.



Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.



At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.



As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.