Job Description

About The Role

We have now have a fantastic opportunity for a Service Delivery Coordinator to join the Sunbelt Rentals Team. In this varied and busy role you will provide support within the Service Centre and be the integral link with our regional operations, logistics and engineering teams, supporting our mission to provide a world-class customer service.



You'll have great communication skills and enjoy delighting your customers, demonstrating professionalism and positive behaviours and with Sunbelt Rentals Values at the heart of everything you do.



Your key responsibilities as Service Delivery Coordinator will include:


Communicate effectively with operational, logistics, engineering and sales colleagues, to ensure that customer requirements are delivered cost effectively and in accordance with the relevant SLA Support the Service Delivery Manager in effective asset management, including stock take activity as required Ensure that all contact points (telephone calls, emails, etc) are dealt with promptly and professionally, focusing on a positive customer experience at all times Support the Regional Customer Service Desk with all damage and loss issues in line with operational procedures Manage any Service Centre based customer enquiries and quotations, taking ownership, using judgement to negotiate and convert to confirmed orders in a timely manner Carry out any hire activity as required within the Service Centre (on hires, off hires, cross rentals, breakdowns, back on hires, loss, damage, IDTs, etc.) Deliver accurate and timely hire contract administration from initial order taking to completion and ensure that all transactions and documentation are filed accurately Maintaining up-to-date knowledge of the equipment and services Sunbelt Rentals offer Deputise for the Service Delivery Manager as required Share knowledge and contribute towards process improvement wherever possible.

What can we offer you in return? You'll be joining a highly successful FTSE100 company, the UK's largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we'll provide you with everything you need and ensure you are equipped for success. We'll talk to you about your training and personal development needs and what you'd like to do to further your career and support your future aspirations.



What will you need to bring to the Service Delivery Coordinator role?

Skills and Experience:

Customer Service experience, including dealing with inbound and outbound enquiries through multiple channels eg telephone, web, email Strong interpersonal skills, able to communicate clearly and concisely in both verbal and written formats and demonstrates effective listening skills Excellent administrative skills Computer literacy essential Strong organisational skills, methodical approach with close attention to detail and adherence to Company standards and procedures Experience in the plant hire industry is advantageous but not essential

Key Behaviours:

A continuous improvement ethic, embraces change and puts forward and acts on suggestions to improve processes and service levels Customer focus - ability to see issues from customers' perspective, engages customer in the development of solutions Sets high performance standards for self and others A flexible approach, able to prioritise and manage multiple tasks/varied workload, meet deadlines/SLAs Good team player with a collaborative approach in supporting others to get things done. Self motivated with the drive and determination to succeed in all areas of the role.

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.



Our people are at the heart of our values and they're our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.



Your health, safety and wellbeing is really important to us. We're raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You'll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.