Job Description

Company presentation

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Once started as a local Dutch and Belgium logistics provider for companies in the fashion industry, we have grown into an award-winning international 3PL logistics company serving many renowned brands across various consumer goods industries. We leverage our experience and knowledge built over many years, passed from team member to team member, and expanded our activities ever since. Despite our growth and substantially larger business size, we have always kept our spirit of an agile entrepreneur, drive to excel, passion for logistics and culture of putting people first since 1862.


Do you believe your work can make a difference in other people's lives and contribute to an organization's and its customers' success? At Bleckmann, we do. Do you want to become part of an international and diverse team? If the answer is yes, then Bleckmann might be the right fit for you.


Bleckmann Service Delivery team are looking for a Service Delivery Coordinator based within our Lutterworth cluster but travel to other sites may be reuqired.


The role of a Service Delivery Coordinator is varied, one moment you could be looking at our clients service performance and the next producing a business review pack to then managing a carrier to deliver an urgent shipment for our client.


This role is currently offered as a full-time position (Monday to Friday, 37.5 hours per week). The full time salary is 27,583.49.

Function

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What are we looking for:

Ability to interpret data and use this data to effectively manage a clients service performance. Experience of logistics preferably in wholesale and direct to consumer industry. Experience of interacting between departments and being the "champion" for our client. Able to review a performance and demonstrate a continuous improvement attitude to delivering a superior service to our clients.

Key tasks and responsibilities:

+ Implement & support Bleckmann's mission, this being; To deliver on promises that our clients make to their customers + Work closely with the client to understand their needs - may include face to face/ telephone conversations and email communication, Identify and support practical solutions to ensure these needs are met
+ Take ownership for the service delivery performance being executed on behalf of our clients and maintain and improve upon the agreed SLA
+ Monitor progress of the delivery of customer items via multiple carrier services and IT platforms.
+ Continually look for service improvement by interrogating data provided through multiple systems; identifying issues; working with stakeholders to provide and implement these solutions
+ Accurately produce and submit/present regular updates to customers around Bleckmann's service performance, taking ownership of the trends, performance and corrective actions where required
+ Liaise with carriers for routine and exceptional events or issues
+ Work with transport team to organise ad hoc collections for clients as and when necessary.
+ Respond to emails and telephone calls - taking responsibility for escalating problems. This will involve basic problem solving and interrogating data
+ Support the invoicing process and accurately track claims with carrier suppliers to successful conclusion
+ To undertake ad hoc projects as required

Profile

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Essential Skills/ Qualifications

Analytical when dealing with problems Conveys information in a clear, structured and understandable manner Good verbal and written communication skills Confident working with excel, to include manipulating information

Agilities

Client Focus

- You understand our clients and their customer base, and you use this understanding to enhance their experience.

Problem Solving

- You tackle and resolve problems within your role, seeking support as necessary. You fully understand what is within your remit and when a situation should be escalated.

Inspirational Leadership

- You engage with others and have a respectful way of communicating.

Relationship Management

- You develop a positive and respectful relationship with stakeholders and colleagues.

Influence

- You influence your work and colleagues in a positive and constructive way.

Operational Focus

- You consistently deliver core processes while looking for opportunities to improve. You demonstrate attention to detail and concern for accuracy.

Proposal

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Our people are at the heart of what we do. They are critical to our client's successes and without a doubt, to our success also. This is why we offer a range of benefits including:


Competitive salary

33 days annual leave, inclusive of Bank Holidays

4 x salary life insurance

Competitive pension scheme

Retail and Various Discounts via a Benefits Platform

Health and Well-being initiatives (EAP, OH, Wellbeing hub via a benefits platform)

Social Events

Exclusive Client Discounts

On site parking

Additional information

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We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.


If you wish to know more about the role or discuss accommodations within the recruitment and selection process, please contact:nicola.mccluskey@bleckmann.com.