Job Description

Service Delivery Executive

Full time, permanent position

3 days in the Brighton office, 2 days Remote

The company

StoryStream's mission is to help brands turn authentic content into commerce. We are the next generation of User-generated Content and social commerce experiences that inspire and convert. We want to create the world's best content curation platform used to humanise eCommerce. Our AI-powered technology helps businesses acquire and activate authentic, high-impact content at scale, and implement it throughout their customer's buying journey. The result is increased brand loyalty, relatability and trust, which ultimately translates into higher engagement rates and increased sales!

As a leading content platform we specialise in the eCommerce and Automotive sectors working with brands such as John Lewis, Boden, Sainsbury's, Sweaty Betty, Porsche, and Mercedes.

We are a VC-backed, fast-growing, MarTech start-up based in London and Brighton and are expanding our team to capture the significant opportunity of becoming the content curation platform defining the next generation of marketing technology.

You'll be coming on board at an incredibly exciting time for the business as we ramp up our growth and build deeper relationships with the world's most exciting automotive and eCommerce brands. StoryStream has just become a certified B-Corp business, demonstrating our commitment to our colleagues, sustainability and environment. We are also proud to wear the Great Place to Work badge for multiple years, our most recent being 2025.

Are you ready to start your story?

The role

StoryStream is looking for a meticulous and motivated Service Delivery Executive to join our super star Service Delivery function within our Customer Success team. Reporting into the Service Delivery Team Lead, you will work closely with our CS Managers to deliver Curation services across our customer base. The role will enable you to work with some of the biggest brands in the world!

Key Responsibilities

Curating content for our clients through the StoryStream platform based on content guidelines that customers have shared with us. Work closely with clients to help optimise their content management processes, act as an extension to their team and work to streamline processes. Support with platform configuration and optimisation for clients based on their workflows and our recommended processes. Collate data for presentations and provide insights about content performance. Document, optimise and carry out best practices that can continually improve StoryStream services. Acting as a voice of the customer through sharing feedback, updating colleagues on project status and representing our customers internally. Support with testing and providing feedback on new product features. Continually growing value by increasing skills, knowledge and ability.
We're looking for a true team player who is able to fit seamlessly into a tight knit team who are passionate about the service that we provide for our customers and the role that our technology plays in today's world.

What we are looking for

Degree educated (preferred but not essential) 1 year of experience within a similar role would be preferable, but not essential You are technically-minded and have a basic understanding of marketing concepts/processes Exceptional verbal, written and presentation skills Motivated individual with the ability to quickly learn new skills and has a good eye for detail Highly organised with great prioritisation and time management skills Ability to communicate well internally with colleagues and externally with clients, a true team player A meticulous working methodology and desire to complete tasks well, on time and with precision We're looking for someone who is proactive and can use initiative with an ability to learn quickly on the job

What we offer

At StoryStream we offer a highly competitive benefits package that rewards hard work and develops you in your career:

25k salary 28 days holiday (24 flex days + your birthday and 3 extra business days around Christmas) Flexible working policy Collaborative and creative company culture Regular team days out and events Private health and dental care
This is a fantastic opportunity to gain experience working for an innovative and exciting company and with some leading global brands. We are looking for a highly motivated, enthusiastic individual that will fit seamlessly into our customer success team and can hit the ground running from Day 1. If you are looking for a new challenge with an exciting Martech SaaS company and are inspired by how brands are humanising their content marketing - we would love to hear from you.

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Life insurance Private dental insurance Private medical insurance Sick pay Work from home
Work Location: Hybrid remote in Brighton BN1 2RE