Job Description

Job Summary

We are seeking a dedicated and experienced Service Delivery Manager to oversee the delivery of services to our clients, ensuring high levels of customer satisfaction and operational efficiency. The ideal candidate will possess strong leadership skills and a proven track record in managing service delivery teams. This role involves collaborating with various departments to enhance service quality and drive continuous improvement initiatives.

Duties

Manage the end-to-end service delivery process, ensuring compliance with service level agreements (SLAs) and company policies. Develop and implement strategies to improve service delivery performance and customer satisfaction. Lead, mentor, and motivate a team of service delivery professionals, fostering a culture of excellence and accountability. Liaise with clients to understand their needs and expectations, addressing any concerns promptly and effectively. Monitor key performance indicators (KPIs) related to service delivery, preparing reports for management review. Collaborate with cross-functional teams to identify areas for improvement in processes and services. Conduct regular training sessions for staff to enhance skills and knowledge related to service delivery. Stay updated on industry trends and best practices to ensure the organisation remains competitive.

Experience

Proven experience as a Service Delivery Manager or similar role within a relevant industry. Strong understanding of service management principles, methodologies, and tools. Excellent communication skills, both verbal and written, with the ability to engage effectively with clients and team members. Demonstrated leadership abilities with experience in managing teams towards achieving common goals. Proficiency in using service management software and tools is advantageous. A problem-solving mindset with the ability to think critically under pressure.

What We're Looking For

Proven experience in a

senior care management or service delivery role

(domiciliary care or supported living preferred) Sound knowledge of

CQC standards

and best practices in care delivery Strong leadership, communication, and organisational skills Ability to work under pressure and manage multiple priorities Level 5 Diploma in Health & Social Care (or working towards it) Enhanced DBS clearance (or willingness to obtain one) Full UK driving licence (desirable)

What We Offer

Competitive salary and performance-related incentives Supportive leadership team and collaborative work culture Ongoing professional development and training opportunities Career progression within a growing healthcare provider Flexible working options considered for the right candidate
We welcome applications from candidates who are passionate about delivering exceptional service and have the drive to lead teams towards success.

How to Apply

If you're passionate about quality care and ready to lead service excellence, we want to hear from you.

Apply directly via

Indeed

, or send your CV and a short cover letter to:

agoramihealthcare@gmail.com

Job Types: Full-time, Permanent

Pay: 24,960.70-30,445.26 per year

Benefits:

Company pension Employee discount Referral programme Work from home
Schedule:

Monday to Friday Weekend availability
Work Location: Remote

Application deadline: 31/08/2025
Reference ID: Ago-SD-2025
Expected start date: 07/09/2025