Job Description

At Siemens Mobility, we are not just imagining the future of transportation-we are building it. Our team of experts is dedicated to creating smart, efficient, and sustainable mobility solutions that improve the daily lives of millions of passengers. We are looking for passionate professionals who are eager to innovate and push the boundaries of what's possible. If you are ready to be part of a transformative journey, come and join us.
We're looking for a highly motivated, self-starting Service Delivery Manager to take ownership of our maintenance service contracts that keep the Signalling and Telecoms systems running smoothly. This is a dynamic and exciting opportunity for someone who thrives on collaboration, autonomy and making a real impact.
You'll lead service delivery across multiple contracts ensuring performance, safety, and customer satisfaction are consistently achieved. You'll work closely with Technical Support, Materials, Engineering, Project teams, and Account managers to drive continuous improvement and deliver strategic goals. This is a role you can truly make your own, with the freedom to shape how you manage your workload and influence how services are delivered.
You'll make an impact by:

• Managing contracts related to the delivery of maintenance services for Railway Infrastructure. (signalling and Telecoms)
• Leading service delivery in line with KPIs, budgets, and safety standards.
• Resolving customer issues quickly and effectively.
• Driving continuous improvement through contract reviews and performance metrics.
• Supporting digital transformation initiatives and identifying new service opportunities.
• Managing stakeholder relationships across internal teams, suppliers, and industry partners.
• Handling contract variations and small works opportunities, including estimating and quoting.

Your success will be grounded by:

• Being a motivated self-starter who takes ownership and thrives in collaborative environments.
• Demonstrated experience in service delivery management.
• Strong leadership and communication skills that inspire confidence and clarity.
• A solid understanding of ITIL (ideally Foundation Level V4), or a willingness to gain certification-with the ability to apply it pragmatically.
• A background in rail infrastructure or another safety-critical industry, coupled with a genuine interest in learning more about the rail sector.
• The ability to grasp technical concepts and contribute meaningfully to contract-level discussions.
• Flexibility to support major escalations outside of standard office hours when needed.

You'll benefit from
Our compensation package includes a competitive salary, company bonus, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.
#TransformTheEveryday with us
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us!
We are a Disability Confident Employer and welcome applications from all individuals, including those with disabilities. If you require any reasonable adjustments during the recruitment process, please contact your recruiter, who will be happy to support you.
At Siemens, we promote a growth mindset, the self-belief that we can learn and grow, take on new challenges and adapt to change. If you don't match all the criteria for this role but feel you have transferable skills to enable you to succeed, we encourage you to apply.
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Skills Required